As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.

4.8/5
Rated by 15852 customers
Clicker trainer
18th March 2010

Excellent product, keeps dog interested & alert, response to comands is quicker using the clicker. Information provided with the clicker gives ideas & tips of how to use.

jane
hutch
17th March 2010

the hutch was good for its money but one of the plastic corners fell of, leaving big staples showing,easy to put back on though!

daisy
Rolly Hamster wheel large
16th March 2010

I paid by payal and after 2 weeks my item hadnt turned up. After emailing and ringing I found out that was because they needed me to confirm my address as I was paying by paypal. Once Id emailed my address from my paypal account email it was sent and the product was great. One suggestion I would make would be that if you need address confirmation, you should email to request it as I just thought my item had got lost in the post till I rang you.

ttatham
Rococo Snuggle bed is Purrfect!
16th March 2010

This was my cat's first ever bed and she absolutely loves it, so much so that she often spends hours curled up in it. It has been well-constructed and made from good quality washable materials. Many pet beds come in rather boring colours, but not this one. I think the contemporary fabric would fit in well with both a modern and more traditional home. For such a stylish bed, it is very reasonably priced. I would definitely buy this make again in the future. It certainly got the paws up from my cat!

She-P
science bathing sand
16th March 2010

Great product, I bought for my daughters hamster who seems to like it very much. Thanks for a quick response and delivery.

Dee
vivarium
16th March 2010

Very pleased with purchase and excellent delivery time. Thanks

Anonymous
Awesome cage
16th March 2010

I would recommend this cage to anyone who has or is getting a rat, the space is amazing. My little rat loves his cage. He gets loads of exercise run from platform to platform. You can put loads of toys for your rat ensuring it never get bored. Love the cage

Danielle
Double height rabbit Hutch
15th March 2010

Easy to clean and ample space for dwarf rabbit and guinea pig. Quick delivery and no fuss!

Anonymous
Pet Ointment
15th March 2010

I ordered the green cream from your online site, the service was very good and I received the cream within a couple of days. I will use your site again when I require further products for my dog.

Anonymous
VITALIN Senior Lite
15th March 2010

Excellent food dog loves it and brilliant price and delivery.

Anonymous
Excellent all round!
15th March 2010

Found the product on your website much cheaper than on other sites and any shops. Good range of sizes and colours, so able to match our need without compromise. Ordering was easy and delivery prompt. Product was easy to put together and looks fantastic! Pre drilled holes for wires are great. Won't hesitate to use this site again for any of our pets needs.

Anonymous
Hamster Ball
15th March 2010

Excellent product and such good value. Prefer it to the coloured balls as you can see the hamster more clearly and presumably the hamster can see better. Causes a great deal of amusement for visitors. A good way to exercise your hamster safely, apart from the odd occasion when you accidentally kick it across the room! Although our hamster seems to enjoy the thrill of the spin.

Anonymous
Hamster Harness
15th March 2010

An amusing product. I could not get it on our very wriggly hamster, but my daughter managed it fine. Not sure how impressed Bubbles was either, but a really fun product and not expensive. I am sure with more determination a hamster could be trained to use this to full advantage.

Anonymous
Will Use Again
15th March 2010

The product was explained in good detail, it arrived within a couple of days which was great, on arrival it was in top notch condition, can't fault this company, will use this company time and again where necessary, Thanx.

Anonymous
Well made and a good design
15th March 2010

I bought these for my older cats as the edges support their heads when they are lying down. This is a well-made product with strong canvas underneath. It is also well-stitched. Not to be confused with similar-looking inferior products.

Mark Brennan
adorable
15th March 2010

Lovely bright colours, soft material again slightly disappointed with the squeaker as not enough squeaks for use, harder to replace squeaker as have to undo stitching but a brilliant toy and very much loved

racer85
small and adorable
15th March 2010

Brilliant for a small dog,slightly disappointed with the amount of squeaks in the squeaker as our little dog loves to squeak toys and it needed changed quite quickly, lovely colours and soft for constantly chucking and having in mouth

racer85
Arden Grange; salmon and rice review...
15th March 2010

I have a 2 year old wiemeraner with a sensitive stomach. I have tried him on different quality foods but always the same result. Bad wind! I recommend arden grange foods he has been on them for 6 months now and the smells have gone! salmon and rice is easy on the tummy and all arden grange foods also contain glucosamine which is good for the bones.

m.smudge
2 in 1 dog coat
15th March 2010

What an excellent coat this is. I bought it for our young Cavalier King Charles. It has kept her warm and dry during this very cold winter and when the spring comes it will still be useful as a waterproof coat as the warm lining can be removed. It is easy to put on the dog and to take off.I will be buying another one as my puppy grows.

Anonymous
Pond air pump repair kit
15th March 2010

Just the job, all fitted as it should.

Doggy
Dentacare Small Dog Chews
15th March 2010

Dog chews are the best - dogs absolutely love them! The website is a bit strange because I have purchased through it but it won't let me get into my account and reorder so I have to call my order in. The customer service is a little lacking since there is no real indication of when you will get your items but at least they only deduct the monies when it is on its way.

Anonymous
13k Superior Wildbird Feed
15th March 2010

Good quality and reasonably priced. A little short on weight though.

Anonymous
cricket dust
15th March 2010

Handy to be able to buy on line. Well priced and speedy delivery. Thank you

Anonymous
Fatballs Small Loose
15th March 2010

Good price and fast delivery.

Anonymous
Good clean food
15th March 2010

This is a great product for young birds

Frank B
A good lead
15th March 2010

I wanted a short lead because my large dog (a dalmation) pulls in an attempt to sniff everything. Having him on a short lead helps to keep his attention on walking, though he still pulls and the rope does hurt my hand after a bit. It's a nice lead to use though. Solid and feels good to grip.

Anonymous
Great service
15th March 2010

We were delighted with the service from the pet express.co.uk. The website has an extensive range of products and our order arrived on time.Thanks

Nicholls Family
Reviews