As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Cats love this so it must taste good. I love it as it really helps keep the cat's teeth in good, clean (and sharp) condition.
Good robust feeder that was bought to replace it’s predecessor of the same make which we have had for the last 6 years
Good, fast service.
Works well
Easy to order. Kept up to date with delivery Also quick delivery and well packaged
Fast efficient service. Will order again, thank you
Thank you for your prompt service.
Thank you for your prompt service
Excellent service, delivered on time and kept informed. Thank you very much.
Variety of products and quick service, subscription great to have orders come as needed.
Arrived on time
Delivery was quick and item was cheaper than other places .
My dog loves the food and it is always delivered promptly
Very quick delivery and excellent communication re. delivery date and time.
All good in every way
I rang Customer Services a couple of times and each time they polite and helpful, in particular when I asked about returning 3 bags of Felipure (18Kg) and how to send them back for a refund. I explained my cat Ginny was not using the litter. So I kept the one I opened and sent the rest back. They even explained how to send them back through Royal Mail and tracked. As soon as The Pet Express received the parcel they processed my refund. Thank you so much for the swift delivery and making things easy to return the Felipure.
My dog loves this food
I look after an elderly outdoor cat. For years he's slept under the bushes and more recently in a plastic see-through crate. This recent terrible weather has meant he's regularly bedraggled. I bought the Katden hoping he would take to it. My concern was he can only see out of the front of it whereas he's used to seeing all around him. I needn't have worried. He went straight in and sits comfortably looking straight out. I think he feels very safe in it. It is well-made and sturdy. I'm sure it will stay in position during windy weather. A great purchase - I just wish I'd bought it sooner!
Pleased with goods and service
Repeat Order. This is the only Catnip toy that my cat plays with.
First time using this great product. Easy to apply and works wonders. Chirpy happy birds.
Good service. Well communicated on dispatch which was quick
Quick and good service
Now 6 years of reliable service and competitive pricing
I oeder from pet express as i dont drive, it is so helpfull that i can order bulky heavy items ro be delivrred to my door, cat litter, hay bales and shavings, the fact the delivery is free if you spend a certain amount makes it even better, the delivery drivers are always friendly and most helpful
I thought I'd have to wait over a week, but I was surprised to recieve them only a few days after ordering
As above
