Spend over £59 and we'll deliver your order using a Next Day delivery service for free!** (This is after the dispatch times displayed on each product page).
All delivery charges will be automatically shown at the checkout. We're very sorry but this offer does not apply to UK highlands and Islands postcodes.
| Order Weight | Delivery Service | Delivery Price | Delivery Time (excluding handling) |
|---|---|---|---|
| 0kg - 2kg | Royal Mail Tracked | £4.49 | 2 - 3 Days |
| 0kg - 2kg | Royal Mail Premium Tracked | £5.49 | 1 - 2 Days |
| 0kg - 25kg | DX Next Day | £6.99 | 1 - 2 Days |
| 25kg+ | DX Next Day | £6.99 + £4.65 per 25kg over 25kg | 1 - 2 Days |
*For orders over £59 where the total order weight is greater than 25kg, the delivery for the first 25kg will be free and then we will charge £4.65 per 25kg after that. Large items can incur a charge depending on the volume of the item.
Depending on order weight, a small number of postcodes such as E1, EC1, SE1 and SW1 may be charged slightly differently to the above rules.
If your order weight is over 25kg then it may be split into multiple consignments to ensure your safety and increase the ease of handling. We will endeavour to ensure both consignments arrive at the same time however due to decisions by our courier this may not always be possible.
Unfortunately, due to costs imposed on us from our courier, some large items will have a surcharge applied to them. This charge will appear in your cart when you checkout.
Our aim is to dispatch all items within the allocated dispatch times (Same day/24 hour/48 hour dispatch). Please note if your order contains multiple items, the order dispatch time will be from the item with the longest dispatch time to ensure you receive your whole order in a single delivery. All of our products state how long the dispatch time will be for that product before you add to the cart. To allow for delays you should receive your item from 1 - 2 working days after dispatch. Bulky items may incur an extra 24hr delay.
We will send you a notification email when your order has been dispatched.
Live food delivery starts at £8.50 and we use a fully tracked next day service for this.
Please see above for information about delivery days, times and rates. In certain circumstances orders may be delayed without prior notification. On occasions couriers may deliver your parcel at 48 hours, not 24 hours. These circumstances are out of our control therefore we do not guarantee a next day delivery service. We do not track orders so will not be able to notify you of courier delays. We will not replace or refund orders that have been rejected by the customer at 48 hours due to courier delays. Our boxes do keep everything frozen for 48 hours.
We will not replace/refund goods which have thawed upon an unsuccessful delivery due to no one being home to receive goods.
Orders placed after Thursdays 12.30pm will not be dispatched until Monday. Please note this will extend your delivery time.
You will receive an email from us the day before delivery notifying dispatch, please ensure you are home for the delivery, if you are going to be out, please get in touch to arrange a more suitable day.
We will email you when your order is dispatched by us and if you provide a mobile number when you checkout our courier will email you on the day of delivery with a delivery slot.
In your dispatch confirmation email we will include any relevant tracking numbers.
We have teamed up with DHL to provide our customers with the best delivery service possible which is both fast and flexible.
If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit DHL and easily re-arrange your delivery to something which suits you better! You can choose from the following options:
We are able to process orders up to 50kg from non-mainland UK addresses, including areas of the Scottish Highlands.
| Order weight | Delivery Price |
|---|---|
| 0 - 2kg | £3.49 |
| 2 - 25kg | £15.00 |
| 25 - 50kg | £25.00 |
Please note international delivery is temporarily unavailable.
Please note certain large and fragile products are excluded from international delivery. If your order is over 30kg, please checkout as normal and you will have the option to request a shipping quote from us. Delivery time to the following locations is 2 working days.
| Country | Order Weight | Delivery Price |
|---|---|---|
| Ireland, Belgium, Luxembourg, Netherlands | 0 - 10kg | £20.00 |
| 10 - 30kg | £25.00 | |
| France, Germany, Monaco | 0 - 10kg | £25.00 |
| 10 - 30kg | £30.00 | |
| Austria, Denmark, Finland, Italy, San Marino, Spain, Portugal, Sweden, Vatican City | 0 - 10kg | £25.00 |
| 10 - 30kg | £35.00 | |
| Andorra, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia | 0 - 10kg | £26.00 |
| 10 - 30kg | £36.00 | |
| Gibraltar, Liechtenstein, Norway, Switzerland | 0 - 10kg | £30.00 |
| 10 - 30kg | £40.00 | |
| United States Of America | 0 - 10kg | £50.00 |
| 10 - 15kg | £65.00 | |
| 15 - 30kg | £85.00 |
If you are not home for the first delivery attempt, our couriers will leave a calling card with more information on how to collect your delivery or when they will re-attempt delivery.
If you live locally to our shops you can get FREE delivery on orders over £30. The delivery cost will automatically be removed as soon as you enter your shipping address during the checkout.
PL:
PL1, PL2, PL3, PL4, PL5, PL6, PL7, PL8, PL9
TQ:
TQ1, TQ2, TQ3, TQ4
EX:
EX1, EX2, EX3, EX4
Our couriers deliver between 9:00am and 6:00pm Monday to Friday.
All orders must be signed for unless you state in the special instructions that you want your delivery left in a safe place at the delivery address.
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
If you have any queries regarding your delivery please contact us.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
We take great care in packaging every order to ensure it reaches you safe and undamaged.
If any item you receive from us arrives damaged, please contact us as soon as possible. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible. Click here to view our full returns policy.
