We're
Passionate
About
Pets

About The Pet Express

The Pet Express website is part of the award-winning pet shop group which is based in South West England.

It all started back in 1995 when our first store was opened in Plymouth, today we have 10 stores and we are proud to remain a family owned and run business.

We’re passionate about all pets and our highly-trained and dedicated staff are all pet owners just like you.

Our online store comprises of over 18,000 quality products for all pets including dogs, cats, reptiles, birds, small pets and fish. Our excellent relationships with the industry’s biggest suppliers allows us to offer this wide range of products at great prices.

Our Awards

The Pet Express and Ark Pet Centres put animal welfare at the top of our company values and we are members of the Pet Care Trust, Pet Industry Federation (PIF) and Ornamental Aquatic Trade Association (OATA) which demonstrates our passion for improving industry standards and promoting responsible pet ownership.

On top of this, our 10 stores have been awarded the top score of 5 stars under the new Animal Activities Licensing regulation which assesses animal welfare in pet retailers.

Our Values

Passion - We are passionate about pets and everything we do is to ensure they are cared for to the highest possible standards. We believe all pets are man's best friend.

Advice - We are always on hand to make sure pet owners buy the right products for their pets needs. Our trained staff have a broad range of knowledge so if you aren’t quite sure on something then please get in touch.

Wellbeing - Relax and trust that we have your pets best interests at heart. We strive to do everything in our power to ensure your pet is the happiest and healthiest it can be.

Service - We are 100% committed to providing the highest levels of service. Our mission is for The Pet Express to become your favourite pet shop ever and we want you to tell all your friends about us. We don’t want to blow our own trumpet, but looking at all the positive reviews we get, we hope we are doing a pretty good job.

Meet The Team

Emma Smith
Director
Sarah Smith
Director
Suzy Nicholls
Assistant Buyer
Karl Howells
Karl Howells
Manager
Alex
Customer Service
Amanda
Amanda
Warehouse Staff
Ben
Warehouse Staff

Our Stores

Plymouth

The Ark Pet Shop Plymouth
4/5 The Mall
Tesco Shopping Centre
Transit Way
Crownhill
Plymouth
PL5 3TW
Tel: 01752 778787
The Ark Pet Superstore
22 Western Approach
Colin Campbell Car Park
Plymouth
PL1 1TQ
Tel: 01752 222261
The Ark Pet Shop Plymstock
13, The Broadway
Plymstock
Plymouth
PL9 7AA
Tel: 01752 482111
The Pet Express
129 Union Street
Plymouth
PL1 3HF
Tel: 01752 604946
The Pet Express Warehouse
Units 77/80
Christian Mill Business Park
Crownhill
Plymouth
PL6 5DS
Tel: 01752 777247
Mad About Paws
Unit 2
Roborough District Centre
Plymouth
PL6 7RF
Tel: 01752 769116

Exeter

The Ark Pet Shop Exeter
St Thomas Shopping Centre
Cowick Street
Exeter
Devon
EX4 1DG
Tel: 01392 490808
The Ark Pet Centre
32 Sidwell Street
Exeter
Devon
EX4 6NN
Tel: 01392 435595

Paignton

The Ark Pet Shop Paignton
40-42 Hyde Road
Paignton
Torbay
TQ4 5BY
Tel: 01803 668998

Torquay

The Ark Pet Superstore
14, market street
Torquay
Devon
TQ1 3AQ
Tel: 01803 201777

Contact Us

If you have any questions about your order or our products, please contact us and one of our experienced team will be happy to assist.