About Us - The Pet Express

About The Pet Express

A new chapter for The Pet Express

Welcome to The Pet Express - now proudly owned and operated by West Country Pets Ltd.

The Pet Express is a familiar name to many pet owners, and we’re delighted to be taking the brand forward into its next chapter.

West Country Pets Ltd is an independent, family-focused pet retailer, also behind Holsworthy Pets and Stable Door Pets. We’ve built our business around something we believe is really important: the right choice for the individual pet.

Because pets aren't all the same. And neither are the people who care for them.

What works brilliantly for one dog might not suit another. The same goes for cats, rabbits, birds, reptiles, fish and every other pet. That’s why we don't believe in simply selling products for the sake of selling them. We want to help you find the products that are genuinely right for your pet.

Pets first. Always.

We believe that responsible pet retailing starts with understanding that every animal is an individual.

Our aim is to provide a carefully considered range of quality products, while giving you the advice and information you need to make the best choices for your pet.

Whether you're looking for everyday essentials, something to keep your pet entertained, the right food or a solution to a particular problem, we're here to help.

And if we don't think something is right for your pet, we'd rather tell you that than sell it to you.

That's the way we believe pet shops should work.

Our Values

P - Passion

We love pets. It's as simple as that.

Our business is built around a genuine passion for animals and a desire to help the people who care for them. We want every pet to have the opportunity to be happy, healthy and well cared for.

A - Advice

We don't believe in one-size-fits-all pet care.

Our customers know their pets better than anyone, and we're here to combine that knowledge with our own experience to help them make informed choices. If you're not sure which product is right, just ask — we're always happy to help.

W - Wellbeing

Every pet is different, and their individual needs should come first.

We carefully consider the products we offer and always have the health, happiness and wellbeing of animals in mind. Our goal isn't simply to help you buy something; it's to help you make a choice that's right for your pet.

S - Service

Good service should feel personal.

We're proud to be an independent business, and we want that to come through in the way we look after our customers. Whether you're visiting one of our stores or shopping with The Pet Express online, we'll always aim to be helpful, honest and straightforward.

A fresh start, with the same love of pets

Taking on The Pet Express represents an exciting new chapter for us.

We're not here simply to carry a name forward. We're here to build something we're proud of — bringing the values and approach that have made West Country Pets, Holsworthy Pets and Stable Door Pets what they are today to a much wider community of pet owners.

That means putting pets first, listening to our customers, continually improving what we offer and making sure that the products we sell have a purpose.

We're excited about what's ahead, and we're incredibly grateful to everyone who chooses to shop with us.

Different pets. Different needs. The right choice.

That's what we're here for.

Why Shop With Us?

We believe pets aren't one-size-fits-all.

Every pet is different. Their age, breed, personality, environment, diet and individual needs all matter.

That's why we don't believe in simply recommending the same thing to everyone. We want to help you find what's right for your pet.

Independent & Personal

The Pet Express is part of West Country Pets Ltd, an independent pet retailer behind Holsworthy Pets and Stable Door Pets.

Being independent matters to us. It means we can focus on what matters most — our customers and their pets.

Pets Come First

We don't just sell products for animals. We're passionate about helping people give their pets happy, healthy and fulfilling lives.

Every decision we make starts with a simple question:

“Is this right for the pet?”

Advice You Can Trust

Not sure which food, toy, habitat or accessory is right for your pet?

Ask us.

We'd much rather help you make the right choice than sell you something you don't need.

A Carefully Chosen Range

We offer thousands of products across dogs, cats, small animals, birds, fish and reptiles, from everyday essentials to specialist equipment.

Our focus is on offering products that serve a purpose and give pet owners genuine choice.

Great Service, From People Who Care

From browsing online to receiving your order, we want shopping with The Pet Express to be straightforward and enjoyable.

We're a team of pet people ourselves, and we understand that when you're buying something for your pet, it's never just a purchase.

It's for a member of the family.

Always Looking to Improve

Taking The Pet Express forward means continually looking at what we do and asking how we can do it better.

Better products. Better advice. Better service.

Because your pets deserve it.

Contact Us

If you have any questions about your order or our products, please contact us and one of our experienced team will be happy to assist.

We're Passionate About Pets