As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Pouch is fine. Bit small but ok for ladies hands & little dogs
Good service
Wanted this particular lead to replace one we lost. Easy to find on the site, easy to order and chose free local collection. So glad we found Pet Express
God quality, could perhaps be a bit more supple but I hope it will soften with use.
We get these on repeat subscription. Great price, brilliant service. No issues 👌
Delighted all went as planned
Means all my piggies can snuggle up together in shade and out of the rain.
Very well made quality bowls. I ordered, based on the measurements. When they arrived, they were huge, much bigger than expected.
The coat looks good on our dog, I had to buy him a new one because he had a very short hair cut. His old one looked too large, the one I brought was warm and ideal for the bad weather. I may have to get another one when his hair grows back😀
Natural, odour-absorbing, anti-bacterial softwood. Trained my kitten with it easily and we continue to use now he's an adult cat. We wouldn't use anything else.
My border collie has a very sensitive stomach and I was finding it difficult to find a treat that agrees with her. I tried these and the result was brilliant. They were fine for her stomach and her coat shines even more now. She absolutely loves them. And they smell really fishy in a nice way.
I have ordered from The Pet Express on two occasions now. The first time I had a problem with the paying process online. I contacted them by phone and they were so helpful and very quickly resolved my problem. Delivery of products can take a few days but they always arrive in good condition. I would highly recommend this company for all your pet needs.
For a tiny dog and it’s great! Arrived well packed - thanks.
Good stuff will be ordering again well packed fast delivery
All good
I got these around June 2024 and one of the pad's inner lining has been completely destroyed by our washing machine by March 2025, to the point that it would not have been remotely useful for its role. These pads themselves are a great product, I bought them as both of my older dogs struggle to hold their pee in overnight and it meant I had something to use as a bed for them that wouldn't be soaked in a few days. I, for a while, was washing them once a week, with one down as a bed and one being washed and dried, and then I spread out the washes as needed. However I noticed that over time at least one of the pad lining kept bunching weirdly after being left to dry, and after drying from the last wash, all that was left of the lining was a small ball that tore when I tried to separate it out. Overall a product that does do its job and holds a decent amount of urine before smelling and needing a wash, however I will be buying a different brand of reusable pads, as the durability lasting less than a year at the price you pay is not sustainable at all.
We are not new to Winalot Small breed dog food which is super for our dog but your cost and delivery was excellent and better than other suppliers whose shop I had to travel to.
Excellent service
My Cat thinks its SUPER and that's all the matters to me
Easy order ,
