As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Ancol is a brand that I would recommend
. The product is perfect - exactly as advertised.
From initial ordering to delivery - perfect in every way.
Very pleased with cat shelter my neighbours cat started staying out all the time because new cat they had got was being nasty to her . I made a make shift shelter out of dog cage washing basket and waterproof covering but thought it could be drafty when windy . I like that this one there is no drafts totally waterproof and she is in there all the time warm and snug I got her self heating mat and feed her 3 times a day . This will have to do for her as she won't come in my home because of dog won't go in her home because of horrible cat so just doing the very best I can for her . Hopefully one day she will come in mine . But for now the house is perfect thank you .
We've gone through so many different brands and types of food for our dog before coming to Yora. She has multiple allergies and is senior now, so finding the right food was really important. Since starting on Yora about a year ago, our dog has been so healthy and happy. We've even managed to stop her anti-reflux medication and she hasn't had any skin flares. Brilliant results.
We've been getting our dog food on subscription from the Pet Express for about a year now. Their customer service has always been great whenever I've needed to get in touch about any issues. The only reason for 4 instead of 5 stars is that I would like if the subscription service was a bit more user-friendly: there's no option to pause for example and no option for delivery every 5 weeks which would be our ideal (there is 4 or 6 weekly and more frequent). These things don't put me off though. I'm really happy with the company overall.
fantastic for kiwi to play with he really loves it
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
thank you so much for your five star service the budgie toy is fantastic kiwi loves playing with it he loves it when it goes round and round on his perch it was packed well and protected you also provided good customer service well done
As always delivered without issue at a good price
Product was excellent quality & delivered on time - great service
Excellent, thank you
Great company to order from. Thisis the second cat kennel I have purchased, they are excellent - can highluy recommend.
Dog loves his ‘sweeties’. Live the fact there’s 3 flavours!
Dog loves his ‘sweeties’. Live the fact there’s 3 flavours!
Dog loves his ‘sweeties’. Live the fact there’s 3 flavours!
It would be great if there was no delivery or p+p fee
Good service
Customer service was helpful when ordering online and delivery was very quick. This liner fits the Katden shelterperfectly and keeps my cat warm when he spends time outdoors in the wimter months.
She's always in there, perfect little shelter!
This is so sturdy ...no need to assemble ...arrived the day after ordering. Very impressive.
What a brilliant outdoor shelter...sturdy and no need to assemble..the Den arrived so promptly the following day. I was so impressed.
