As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Cats love this so it must taste good. I love it as it really helps keep the cat's teeth in good, clean (and sharp) condition.
Good robust feeder that was bought to replace it’s predecessor of the same make which we have had for the last 6 years
Good, fast service.
Works well
Easy to order. Kept up to date with delivery Also quick delivery and well packaged
Fast efficient service thank you. I will be ordering again from you.
Fast efficient service. Will order again, thank you
Always deliver within a few days My 2 cats love these highly recommend for fussy cats
This is great. Stays dry and sheltered. Took my cat a few moments to get used to it. First I put some food on the ledge, then just inside, then right at the back. I love it!
Thank you for your prompt service.
Thank you for your prompt service
Excellent service, delivered on time and kept informed. Thank you very much.
Great ball, very bouncy and keeps its squeak for sometime despite the constant chewing from one of our dogs.
Variety of products and quick service, subscription great to have orders come as needed.
Arrived on time
Delivery was quick and item was cheaper than other places .
My dog loves the food and it is always delivered promptly
Good, deep entrance to help keep elements at bay. Two of the feral cats I feed sleep in this together. I put a heat reflective sheet on the bottom and straw on top.
Very quick delivery and excellent communication re. delivery date and time.
All good in every way
The Felipure is great and my cat Blackee enjoys using it, but unfortunately Blackee is my big male cat who goes out and Ginny is my small female cat who says home and will not use the tray with any litter so far. I got the Felipure for Ginny but unfortunately she is not enticed by it. And Blackee will use any litter, so I will stick to my regular clumping unscented litter. I unfortunately had to send 3 bags back as there was no point in keeping the litter for Blackee, who occasionally uses a tray.
I rang Customer Services a couple of times and each time they polite and helpful, in particular when I asked about returning 3 bags of Felipure (18Kg) and how to send them back for a refund. I explained my cat Ginny was not using the litter. So I kept the one I opened and sent the rest back. They even explained how to send them back through Royal Mail and tracked. As soon as The Pet Express received the parcel they processed my refund. Thank you so much for the swift delivery and making things easy to return the Felipure.
Smells lovely, but after washing cat urine off carpet and drying off as much as I could, using this did not get rid of the smell, but it does work on other carpet areas that are not damp. I use this after I have cleaned up Ginny's poo.
