Privacy Policy

The Pet Express wants to protect your privacy.

Name of the Company Collecting information

The name of the company collecting information is:

The Ark Pet Centre Plymouth Ltd
Office Address - The Pet Express Office, 77/80 Christian Mill Business Park, Crownhill, Plymouth, PL6 5DS
Limited Company Reg. 03406001 - VAT Registration. 6992446186

This Privacy Policy shows our data processing practices and explains the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at [email protected]

Information collected

On registration to this site we collect the details provided by you together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake. We do not store any credit card information as these are collected by third party payment providers such as SecPay and PayPal.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This data is stored on Google Analytics in an anonymised format (it cannot be traced back to the individual registered user).

Use of your information and your preferences

We May use your information to:

  • Personalise our service
  • Detect and prevent fraud.
  • Send you offers and news about our products
  • To verify your identity and prevent or detect fraud.
  • We will communicate with you by using your contact details
  • Conduct administrative or operational tasks relating to our websites.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law,

Links to other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.


"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your shopping cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

You must have cookies enabled if you want to shop online at The Pet Express.

If you have chosen to sign up for our optional newsletter you can choose at any time to "opt out" of recieving the newsletter and any further communication by emailling: [email protected]