As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Wow - ordered one day and arrived the very next. Excellent service with the product well packed. It's a good quality carrier and although the dog will not accept it we still rate it an excellent buy in terms of value for money and service from Pet Express.
We ordered the cage at 13-00hrs on the 19/5/11 and received it 13-00 hrs the following day. I thought the service was first class. The only fault we had was all the four perspex feeders were broken or cracked which I informed them about and they are replacing them straight away. The cage was easy to erect but the paper backing on the side panels was very difficult to remove. I found the staff very helpful so all in all I would certainly deal with again. Another surprise was the two parrot toys free of charge. Thank you. Many Thanks John Snowden. West Sussex
Item as described and fast despatch.
Pleased with this item but the instructions to build this item could be a bit more clear by having written instructions as well as the step by step diagram.
Very pleased with this item,The Cats love it.
I mixed this with some pink gravel and it makes the pink really stand out. Looks really good and not too hard to clean up before use and nice sized bits. A good buy!
First time I've bought a filter so it was exactly what I needed. Easy, simple instructions and fits fantastically in my new tank. Would reccomend!
Delivery was excellent. The cage iteself is definitely giant and the dog loves the cage as it gives he plenty of room to sprawl out. It's good and sturdy and folds down well. The only issue is the weight, it's pretty heavy to move around and get into cars etc and the handle on ours has broken (only a plastic jobby), a plastic tray in the base would probably help with this.
Came within 2 days - fantastic delivery thanks. But unfortunately I ordered the wrong size and its simply too small for my dog so I need a LARGE one - my mistake though and not the companies and am therefore sending the medium one back and requesting a large one instead knowing the delivery will be quick smart again. Thank you.
A great product, swifty delivered at a price including delivery that I couldn`t come close to locally. Great service. thankyou
This is the first time I have bought from the site and found the service great.Found the product on your website much cheaper than on other sites and any shops. Whether or not it works for me only time will tell but see no reason for it not to. One minor quibble was the measuring cup was almost impossible to remove but this is just a design issue of the packaging!
You dealt with my order of two Mr Snugs Outdoor Cat Kennels efficiently and speedily. My daughter is delighted with the kennels and her cats have taken to them right away. Although the kennels won't be outside (they are in the garage) it will give us both peace of mind knowing the cats are warm and dry when she is out at work. Very impressed with your company!!!
Fast efficient service.Products arrived safely and packed securely. Competetive pricing on these products.
Back pack well finished with warm interior fleece. Will fit a medium sized male ferret (nose to tail 18inches long!) but not a larger or wider animal than this. Straps can be well adjusted but due to the pack being made of material it slightly sags when the animal is being carried in it. Webbed straps are fine for short journeys but may not be great for a long walk. Overall - good value for money - an equivalent ferret bag of sturdier material and strapping would cost 2 - 3 times the cost. So for occassional use and shorter walks fine. Due to fabric composition bag will not be water proof so not great if you need to go out in the rain a lot.
Excellent dried food for my 8 year old lab. We have been feeding him Labrador Life for the last 3 years. He is healthy and has a beautiful shiny black coat. Have previously been buying it direct from Pero but Pet Express is cheaper and the delivery service just as efficient.
This item is well worth the money, stopping any spills getting onto the floor
Lovely large run with two doors and sliding roof for easy access. It would have been useful to know which end of the panels to face upwards. I put the door panel on upside down and the doors fell off when I opened them! had to unscrew the panel and turn it round. Like the sturdy wiring on it. Bunny seems very happy! P>S> Great delivery service, ordered it one day and it came the next
Great service and delivery, the straw has helped bring my pond back to its previous glory.
Very pleased with this product, only took a few minutes to put together.Cheaper and better quality than quite a few we looked at prior to seeing and purchasing this one.
good quality and easy to assemble hutch for my two ferrets who just love the sleeping area to snuggle into with easy access to their run from the bottom opening. Good design with lift up lid and flap to close o ramp to lower level.
It is very difficult to buy a simple ,traditional rabbit hutch these days.BUT this hutch really fits the bill.It is really good value for money.Although it has a felt roof ,I don't think I would use it outside except in good weather.It is for my guinea pigs who live in the garage. Can't believe I ordered and paid for it with Pay Pal ONLY Yesterday morning and it ARRIVED before 10 am today!!!!!Thank you for your Excellent Service.My GPs are tucked up in their roomy new home and send their 'THANKS' too....they love it!
I ordered this nesting box for my birds & the quality is second to none. The finish & size are just right & I would recommend this box & "The Pet Express.co.uk" everytime - It was very well wrapped in bubble wrap & in a carboard box to ensure no damage to it & it arrived when it was expected to.
I was delighted to be able to obtain spare clips for my Ferplast cat basket.Unfortunatley the design of the carrier has now changed making it very hard to get hold of spare parts. The service I received from Express Pet was very quick and efficiently and I was kept well informed of the progress of my order. I now have fully functional cat basket and a safe cat :O) Many thanks for such an efficient service.
It was so refreshing to have an item delivered that didn't need to be assembled. I was able to use this hutch immediately, without having to fathom out any self-assembly instructions. Pet Express have taken all the hard work out of this, and I am thankful. Would definitely use this company again.
fabulous item ,,very reasonably priced,,,needed to contact staff about an issue and they were extremely helpful---will be back
Exactly what I required. Item arrived two days after ordering. A very good and efficient service.
The small animal pet carrier was easy to assemble and well designed for it's purpose with good ventilation . Came well packaged and delivered quickly .
