As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
My first purchase from Pet Express and really impressed when my order arrived within 48 hours.The Mr Snugs Cat Kennel was bought for a stray Tortie girl who seems to have adopted us, I am really pleased with the product it is well made,comfy with its liner and waterproof,ideal for an outdoor cat and I am sure will be appreciated in the cold weather.
A practical, hygienic safe area for your cat to take shelter or sleep in. We bought it for a rescue cat that we are looking after but don't WA to to come in the house!! This cat kennel even protects the entrance from wind or rain. The warmer inside is a super idea- no fuss or messi g.
This is a lovely toy but not suitable for labs that love to chew
Great food always feed my 2 labs it. Also very good delivery plus they tex you with a time slot. Well done pet express
First class service provided by Pet Express. Highly recommend them.
Very pleased with the product overall. One or two loose ends of cotton marred the overall look but hopefully stitching will hold when I come to wash it. My cat loves it - can't get her indoors at night - stays outside most of the day. I would recommend putting a protective cover over the mattress to protect it as it would not be so easy to dry during winter months.
Coat was too big although had measured my dog as instructed. Rang to explain this and had best customer service ever Offered to measure other coats in case mine was a one off mistake then offered to refund money and try to get a smaller coat (which they do not stock). I decided to give the coat to a charity for Eastern European dogs and let them try to get me a smaller coat
I always order off this site as the prices are very competitive and as a bonus you always get a free toy!
I've been looking for another of these since acquiring a new guinea pig recently. The price was far cheaper than any other retailer, and I could collect from a local store. Slight hiccup with delivery to store, but Pet Express staff handled it brilliantly and were very apologetic. I would definitely use this site again.
The Mr Snugs Cat Kennel is an excellent product, very sturdy with an pep hole / veranda so our cat can peek out ;0)
Saw this on Dragon's Den. Excellent for people with arthritis. Just clicks together and can be done with one hand. Arrived in two days. Impressed with service.
Fantastic service both delivery and producted. Excellent product no issues with change over from previous food to this.
My previous review stated that I would buy more - and I have.
Brilliant service, friendly telephone assistance, will be using this company in the future.
Brilliant service, friendly telephone assistance, will be using this company in the future.
Excellent product which I could not source in any local pet shop. They only keep the coloured plastic versions which are not suitable for my Syrian hamster. Hamster loves it!!
Excellent efficient and friendly service. Produuct does what it says on "the tin"
Great item. east to use with gloves on, safe and secure for your pet,
Excellent service, totally supported as a customer, good product ,delivery and information.Thank you very much.
This is my first order, having seen Magloc demonstrated on Dragon's Den. It's a brilliant concept and works really well. Not being a dog owner, I bought two for my daughter who has three dogs. My son has one as well - so I will probably be buying more. I cannot fault the service and prompt delivery. Full marks.
This is my first order, having seen Magloc demonstrated on Dragon's Den. It's a brilliant concept and works really well. Not being a dog owner, I bought two for my daughter who has three dogs. My son has one as well - so I will probably be buying more. I cannot fault the service and prompt delivery. Full marks.
We have 2 cats of our own and 2 strays who are not allowed indoors. The Mr Snugs is perfect and I am about to order the second one as it is only big enough for one cat.
Thanks. Great price for good food. Service was good. Happy dogs!
Our cat loves it, left the Den in the garden and he just snugs into it.
I found this site really easy to use and delivery was quick would recommend to anyone.
