As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Fast delivery and really polite socially distance delivery driver
Fast delivery great packaging
I absolutely love this product, it doesn’t track everywhere, it’s biodegradable & absorbs everything well- including the smell! I have a multi cat household & it works really well- I will never use anything else ever again!
Fair price. Very quickly processed & dispatched. Good delivery service & the website is very straight forward & easy to use.
Excellent service
My cat loves it, I keep it inside first that way she get used of it. I will put it outside soon. Solid hut for outside, blanket fits well
Quick delivery, good price for veggie puppy food.
I thought the time from order to delivery was brilliant, no problems whatsoever, the free toy was fun too. Thank you for a great service.
Website was easy to use and I was delighted with the quick delivery. Would use again
I bought this for my cat that is too nervous to come in the house. I worry about him getting cold in the garden at night. I wasn't sure he'd use it or if it would be claimed by the other cats that frequent our garden but I was happy to see him dash out of it after the first night for his breakfast. Was really glad I bought the self warming pad when the snow came. Love that it's one piece so no worries about it breaking apart or rotting like a wooden one. Highly recommend
Great website with a price to match,excellent delivery what more can you want.well done
Since my owner bought these I have really enjoyed the bites there crunchy and very tasty,more please! Baxter black Labrador
very good
Always professional and speedy with delivery. Thank you.
Great company. Thank you.
Fabulous product all my 11 rabbits live it!!! I would definately recommend it.
thank you
Prompt delivery of bird seed - good choice on website. Will use again.
The mystery dog gift is a great little bonus every time! A quality toy that my pup loves!
My frenchie has been on benevo puppy food with home cooked veg since he was 9 weeks old. He is now 6 months old and is thriving and is a bundle of energy.
Fantastic service all round from order to delivery. I even received my order earlier than expected. Highly recommended!
Having literally searched for weeks to try and find a cage for my little boys hamster I came across this one from Pet Express. His Syrian hamster loves it! It loves running around on all three levels and uses both of the two wheels which are included with the cage. It was a little tricky to put together as there were no instructions. We ended up moving the three levels over and over again to get the ramps at a suitable height but once we finally worked it out we were pleased with everything. The only thing we haven't used which also comes with the cage is the house as it wasn't big enough for the hamster. Overall for the price you pay this is a great hamster cage and would definitely recommend.
Really straight forward purchase with up to date notifications throughout.
