As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
No problems
I chose this product after a lot of research. I wanted a good quality produce which was of British origin. My 4 year-old dog loves it and is very fit and healthy. I strongly recommend it. I have ordered it regularly from the Pet Express and have always had a good service even during lockdown.
great treats for my dog
Excellent personal service particularly when many stores were out of stock
Great Service very speedy delivery Good tracking great communications great item lots of choice on this website a very good company that i am very happy to recommend.
I have 2 Yorkshire Terriers who both now have these beautiful tops i love them all my friends love then too My Dogs look good and they are very comfy to wear .Joules cloths are always excellent quality weather for human or Pet .I would recommend these Tops.
Easy to find what I wanted. Easy to order. Arrived on time.
Helpfully in 8 little rolls so can stash rolls in different pockets where needed. Neat and strong yet degradable.
Lovely strong, robust dog bed. Lovely colour and finish. Sizing easy to follow and to select the right size. Perfect.
Easy to find what I needed, helpful suggestions of what else I may need. Well packaged and promptly delivered.
Our dog loves this food and it keeps her teeth clean too!
Really pleased that pet express send a toy with their products. I’ve never been disappointed with any of them and the dogs love them.
I use pet express to order Canaghan small breed dry food. It’s easy to navigate around their website, prompt service and despatch, excellent price and the dogs like the free toys too!!
Fast delivery on products ordered and a better price than some sites I will be placing another order as soon as I have used my order up. My dogs love them
One happy night time cat.
Delighted with our purchase, so does our cat. He likes to go out his cat flap but won't come in for some strange reason. So he is delighted with his wee outdoor house
This was purchased for the stray cat who lives in my garden and was in it within minutes! I'm delighted with it, excellent quality and well worth the money. It arrived with the liner and mattress already fitted, well packaged with very prompt delivery.
Very good service
My adopted stray has taken up residence in his new hotel. It's raining and cold inside and he has only stepped out for dinner so far!
Perfect, warm and robust for a usually shy and fussy Feral cat / but she loves it
Good value for money All pigs ears quite big nicely sealed in bag
squeaky but soft covered toy-much appreciated
was kept informed of delay of purchase Easy to use website
Spoke with someone in the office - great service. They arranged to send me the sandstone colour which just arrived in stock and hadn’t yet been reflected on the website. So happy with it Thank you. It looks great ?
