As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Brilliant service
I was delighted to get this bag of biscuits for my 2 cats. They like to alternate from chicken and fish biscuits. They arrived on time and in good condition. Thank you.
Easy to use website . Will use again
Our one year old Ginger is very much an outdoor cat and has started to stay out all night. Wanting him to have some shelter when the weather is bad, we have been looking for a den. After some research the Mr Snuggs looked like the way to go. Was a bit nervous at spending quite a bit of cash on something that might never be used, we were delighted when our cat took about 10 minutes to make this his new favourite resting place. He is now there every morning waiting to come in and get fed. The den is really well made and looks like it will last and last. This is one of the best purchases I have made for our pets and can now sleep easy knowing our cat is safe, warm and happy. I highly recommend the Mr Snuggs, especially if your cat takes to it.
Found the website via searching for a product I knew I wanted. Website was easy to navigate and ordering was easy. Free delivery was great. Item arrived as stated and am generally very pleased with The Pet Express. I also like the fact that they are local to me.
My dog loves this stuff.She was always spending most of the day nibbling on her original brand.With the Origen she empties the bowl within minutes.I put her on a slight diet as she was 1kg overweight.The origen has given her more energy but also she is now at her recommended weight.All within a few months.Fantastic results for her.
Easy ordering process.Secure packaging.Fast postage
Unfortunately my dog is such a chewer it was destroyed in minutes..but he loved it
This dig tog is very heavy my greyhound almost struggled to pick it up, he is such a chewer and although this is strong he quickly chewed through the outer fabric but has not yet chewed through. So overall another great Kong product for chewers
This dry food is perfect for retired Greyhound’s, gentle on the stomach and filling.
From order to delivery, I was kept informed, such good service and good prices too. I will definitely be reordering.
the products & your dispatch were very good but DHL took 10 days to deliver. You are based near Plymouth & we are fairly close in Cornwall - DHL did not perform as expected. On prevoius order a similar delay happened. Will try Royal Mail next time.
Pleased to get a replacement lead, after my last Flexi wore out. We even got an extra treat with it.
Excellent service and delivery time. Already know the product is good for a dog with a sensitivity gut.
Very happy with my pet order. Delivery time was quick , it’s my second order and I’m more than happy to continue ordering from this company
Just what i ordered, plus a lovely free gift! Always a quick deliery and great service
Brilliant product! Has made walking so much easier. Not knotting up of leads & the dogs walk well.
Ordered the sticks many times and they are always delivered promptly.
I cannot fault the Pet Express, best price on the net for Benevo Puppy Food and no delivery charge for our order. Prompt delivery as well. Happy customer!
Great touch by Pet Express to throw in a entertaining ball toy in our cart. Charlie loves the ball!
We give this to our pup three times a day (total 450g), and depending on the day he's add, supplement it with vegetables, rice and other lentils. He salivates as we prepare his meal (with a bit of water). He is absolutely thriving on this diet, bags of energy, great shiny coat. His normal stools are slightly less than solid, but always solid on his first relief in the morning. We're happy to keep him on a diet of Benevo puppy food, supplemented by a mix of other foods as mentioned. Great price from Pet Express also!
Good system to supply seed to an agreed plan. It removes the need to make a 10ml round trip to collect seed which the supplier may or my not have in stock.
There's everything you need for pets here and finally cottoned onto their subscription service so we never run out. Biocatolet is good litter for cats not dust and compostable (not for veg obvs).
Actually a palace not a cage, it’s amazing and roomy. My tiny lady fluff loves it and is so much happier with levels to explore and space to run around.
