As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
10/10 service
Thank you for giving me what my cats and I need. Very pleased.
Best litter I've found. I've been buying it for a few months for my three cats, they love it too.
I have been ordering from the company for over a year now and they are very efficient in their processing of orders ,with great communication to confirm the purchases and a very fast delivery turnaround time.
I re-ordered these as an added treat for my 2 x Alaskan Malamutes as alternative tasty sticks for them to enjoy in between meals. They love the flavour and texture of the sticks as a supplement to their other treats enjoyed throughout the week.
Repeat order of Dr. John Hypoallergenic Lamb with Rice dog food. Kibble biscuits continue to be the main source of nourishment for my 2 x adolescent Alaskan malamute dogs which have eaten this since they were out of puppyhood. Quality product with excellent nutritional values that have developed them both into 50kg sized energy filled dogs.
Fantastic jumper , good sizes, excellent quality and quick delivery thank you
Bought this for my scottie easy to follow measurements , great quality and quick delivery thank you
To the door polite service lovely gent
My dog thoroughly enjoys this food. His coat and teeth are in top condition
Delivered on time and competitively priced.
Always a quick delivery
Really happy with whole purchasing process. Easy website to navigate. Customer services were really helpful and efficiently dealt with my query.
My very fussy miniature dachshund is very keen on these.
Easy website to navigate and a delivery issue was quickly and efficiently dealt with by a member of the team. Would definitely order from them again.
Inner has better filling than our previous one, and fits perfectly. Delivery was slow (over a week) and we had to phone to chase you up.
Very happy with orders from the Pet Express. Orders are packed well and sent quickly with quick delivery. Can;t fault them
I bought this as a replacement for a previous one which had been washed so often it was falling apart. There is a feral cat living in the garden that will accept food but will not live inside. The cat sleeps in the Mr Snuggs KatDen year round and the mattress and liner ensure that it stays warm and snuggled. The den itself can get wet inside (condensation or rain coming in from the bottom?) so I wrap an incontinence pad around the mattress and put it inside a cushion cover to make sure the cat stays dry. I like that the mattress and liner are made to fit properly inside the KatDen and are soft and snuggly. The cat appreciates it too.
The srvice I received was excellent. The cat litter arrived on time, and was packaged well. It was easy to delump and my cat preferred it to any other litter.
Reliable company always delivered as ordered on time
Good customer service
This seems to be the only dry food my one cat can eat without being sick. My other cat is a very fussy eater be she is happy to eat sense 6 so I am a happy customer
very easy to buy and quick delivery and competitive prices
