As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
I got these around June 2024 and one of the pad's inner lining has been completely destroyed by our washing machine by March 2025, to the point that it would not have been remotely useful for its role. These pads themselves are a great product, I bought them as both of my older dogs struggle to hold their pee in overnight and it meant I had something to use as a bed for them that wouldn't be soaked in a few days. I, for a while, was washing them once a week, with one down as a bed and one being washed and dried, and then I spread out the washes as needed. However I noticed that over time at least one of the pad lining kept bunching weirdly after being left to dry, and after drying from the last wash, all that was left of the lining was a small ball that tore when I tried to separate it out. Overall a product that does do its job and holds a decent amount of urine before smelling and needing a wash, however I will be buying a different brand of reusable pads, as the durability lasting less than a year at the price you pay is not sustainable at all.
We are not new to Winalot Small breed dog food which is super for our dog but your cost and delivery was excellent and better than other suppliers whose shop I had to travel to.
Excellent service
My Cat thinks its SUPER and that's all the matters to me
Easy order ,
Great product cats love them , just very expensive,..
This is an excellent product and way superior to all the other ones I have purchased in the past. Appears expensive but because it clumps effectively the litter stays clean and usable for a long time making it an economic purchase. Getting it delivered has been a game changer too - no more lugging it about from store to car and car to home!!
Never a problem with the delivery.
Fast delivery all good.
My rabbit loves it
Competitive price. Prompt delivery. Well packaged.
I bought this because she has been eating the dog version from her doggy brother. She enjoys this very much. She’s now definitely a Canagan cat.
Daisy adores this! Too much! I now have to re-order. She devours this better than anything else. She is a very finicky cat with her food but not with this and licks her lips after each serving.
The whole experience from choice to receipt of my order was stress free and efficient.
Brilliant speedy service and delivery
My dog has been on Canagan all of her 12 years and still as fit as a fiddle, this is the best price I could find
Great service easy app to use keep great stock of what I need ill be shopping thier again
Excellent customer service
My Pets Love it ❤️ So I don't have choice in matter it's Their appreciation of the product it's all eaten up breakfast, Dinner . Then they nap with Catisfaction !
Most Pet owners know how important order & delivery is unlike other pets companies I have found their service excellent from ordering to delivery .
