As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Suits our eight year old springer, he thrives on the food.
Moving house always creates anxiety. Pet express did their best to ensure our delivery went to the new address.
All arrived in time, but it is shipped in a plastic bag
Like the product, but it is shipped in a plastic bag,which isn't great.
Pouch is fine. Bit small but ok for ladies hands & little dogs
Took a long time to arrive. Hardly “express” service
Good service.
Good service
Wanted this particular lead to replace one we lost. Easy to find on the site, easy to order and chose free local collection. So glad we found Pet Express
God quality, could perhaps be a bit more supple but I hope it will soften with use.
We get these on repeat subscription. Great price, brilliant service. No issues 👌
Delighted all went as planned
Means all my piggies can snuggle up together in shade and out of the rain.
Very well made quality bowls. I ordered, based on the measurements. When they arrived, they were huge, much bigger than expected.
The coat looks good on our dog, I had to buy him a new one because he had a very short hair cut. His old one looked too large, the one I brought was warm and ideal for the bad weather. I may have to get another one when his hair grows back😀
Natural, odour-absorbing, anti-bacterial softwood. Trained my kitten with it easily and we continue to use now he's an adult cat. We wouldn't use anything else.
My border collie has a very sensitive stomach and I was finding it difficult to find a treat that agrees with her. I tried these and the result was brilliant. They were fine for her stomach and her coat shines even more now. She absolutely loves them. And they smell really fishy in a nice way.
I have ordered from The Pet Express on two occasions now. The first time I had a problem with the paying process online. I contacted them by phone and they were so helpful and very quickly resolved my problem. Delivery of products can take a few days but they always arrive in good condition. I would highly recommend this company for all your pet needs.
For a tiny dog and it’s great! Arrived well packed - thanks.
Good stuff will be ordering again well packed fast delivery
All good
