As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The service was good I didn’t notice the note on the side of one of the boxes so I emailed asking where the third box was. They replied super quick and very polite and explained what had happened and within a week the third box arrived. I also have to say that the company they use to deliver were brilliant
My fur babies absolutely LOVE all of Betty Millers biscuits they are wheat / gluten free which I personally feel is the best for my dogs I used to be a dog walker and believe me I never misplaced lost any of the dogs I looked after because they knew I had these treats on me even the ones that were not big foodies absolutely loved these biscuit treats Treat your dog they’ll thank you 💖
Great customer service, order was shipped straightaway, very pleased, will definitely order again
Bought this food as it's described as being good for the dental care of cats. My cats seem to like it at the moment 🫣😁...hopefully that will continue. 🐾🐾
This was a new product to try for my cats so initially purchased a smaller starter bag. Fortunately my cats liked the food so I then purchased a larger bag. Very pleased with the choice of cat food via the website.
Very fast delivery
Good service, delivered on time. Have this on subscription so I don't run out
All my dogs thrive well on this food. I have used it for years, ever since one of my dogs had skin problems and found this food to suit him after trying many others, often much more expensive. The food was delivered on time and now have it on subscription so we don't run out.
I would hope all shops deliver your order in good time, Pet Express did.
This is the third coat Ive ordered online and finally found one that fits my dog. It feels substantial and I like the removeable lining. Dog isnt so keen having it put on and havent been out in very wet weather yet but it looks good and I feel it will serve its purpose in keeping my dog dry.
No issues in delivery - always as expected on arrival
Very quick delivery and excellent service
Excellent service arrived so quick , I have a shitzu whose had dreadful itchy inflamed skin , going on natures way has improved him so much ,all his symptoms have gone and his fur has grown back
Natures way was introduced to me by a pet shop in wareham Dorset ,the asssistant knew her stuff certainly worked for us
My cats missed it if ran out. Ordered on 18th Dec, somehow delayed and we reordered and then both arrived in 2 days. The only issue was late despatch
We mixed it all up and they love the different taste
These coats are great, no nonsense, just good fit, warm and dry
The website is easy to navigate, the delivery was delayed, but this was well communicated.
We bought one of these beds for our Labrador a couple of years ago and after lots of use the wadding had started to break down and compress. As our dog is getting older and needs better support, we were pleased to be able to just replace the pad and keep our covers. He is much more comfortable again.
Standard Octopus, all legs and arms are filled with Crinkle stuff and a squeaker in the head.
High durability toy. Indestructible squeaker. Thick and strong so is great for tug and fetching and retrieving. Great colours, we got one different to the picture and it's really cool.
Forest Critters are great quality toys
Has a small amount of stuffing so it's better than the cheap flat ones. Great material. He loves it.
I've used this indoors and outdoors. Can be pulled and shots off wildly so don't use it in any room with valuables.
