As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
My cats missed it if ran out. Ordered on 18th Dec, somehow delayed and we reordered and then both arrived in 2 days. The only issue was late despatch
We mixed it all up and they love the different taste
These coats are great, no nonsense, just good fit, warm and dry
The website is easy to navigate, the delivery was delayed, but this was well communicated.
We bought one of these beds for our Labrador a couple of years ago and after lots of use the wadding had started to break down and compress. As our dog is getting older and needs better support, we were pleased to be able to just replace the pad and keep our covers. He is much more comfortable again.
Standard Octopus, all legs and arms are filled with Crinkle stuff and a squeaker in the head.
High durability toy. Indestructible squeaker. Thick and strong so is great for tug and fetching and retrieving. Great colours, we got one different to the picture and it's really cool.
Forest Critters are great quality toys
Has a small amount of stuffing so it's better than the cheap flat ones. Great material. He loves it.
I've used this indoors and outdoors. Can be pulled and shots off wildly so don't use it in any room with valuables.
Sent what they had and then followed on with some late arrivals for free the next week after some disruption with severe snow and storms. Great service.
As usual the delivery arrived as promised in plenty of time and my dog just loves it
Brilliant good size and good price will be placing an order again
Ordered a few different canagan tins for my cat as she loves the food (plus it’s really good food! Looks like actual meat rather than just mushed stuff). Unfortunately a couple of the flavours were initially out of stock - rather than just being cancelled or left off the order I received a phone call (from KH) asking if I would rather wait for them to be ordered in (delaying my order by a day or two) or would I prefer them to be subbed for a different tin. I was happy for them to be swapped out and whoever was dealing with my order made sure they picked other flavours from what I had ordered already to avoid any allergies/preferences, then I received it the next day! Absolutely fantastic service and would 100% recommend. Thanks from me and Nala (the cat!) - the soups were a big hit too!
Fit perfect .unsuccessful with several coats in the past
My dog loves this food. Great value for the money.
Fast delivery every time.
Always deliver on time with a good price point. I have it on subscription and my dogs love the kibble. Good for their teeth too :-)
