As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Thank you for the excellent quick service - Highly recommended website will definately purchase from you again :-)
First our bunny lived outside in a lovely big hutch.... but after three weeks she just moved into the kitchen (and from then slowly all over the house...) and we needed to litter train her. The Igloo caught my eye as I liked the idea of not needing a seperate carrier for the occasional vet visit etc. But what really hooked me now is how amazingly easy it is to clean our Lily's litter box! I change her litter about once every five days or so and all I have to do is scoop up the whole igloo liner plus litter and poo and put it into a bin liner. Then replace with a new igloo liner, new litter and hey presto: a clean box. Amazing! I wish I had had this years ago with our cats. I might even try to get my ten year old to change the bunny litter now, it truely is childs play!
I did a price comparison for the above product - I use Arden Grove all the time for my springer and she looks really good on it - The Pet Express Co were by far the cheapest offering a brilliant discount for bulk purchase! So not only did I get my dog's favourite food but at a price that didn't hurt my pocket. Arden Grove is a very well balanced dry food which offers a reasonable amount of protein without the bulking agents often found in cheaper products. My springer is full of energy, with a good glossy coat and bright eyes. I would recommend it without reservation.
Easy to select product without viewing pages of other unnecessary products. Competitive price and delivered promptly and without fuss. Was kept informed about status of order and delivery. Will use again.
Goods arrived very promptly, less than 5 days including a weekend. Best price for goods I could find anywhere , the next cheapest was
Price: **** Ease of use: ***** Reliability: **** Shortly after purhcasing this product online, i recived a very curteous email advising me that they were out of stock, and would i like to cancel my order, wait or order an alternative. I chose to wait, and shortly afterwards the items were re-stocked and sent to me, which i was very pleased with. The filters themselves are fine, i had little choice as they were refils for the filter system that is incorperated into my tank. They work very well, easy to fit etc. However you can get at least 2x the shelf life out of them, instead of throwing them away when dirty, just wash them with warm water, alow to cool back to room temperature, and re-use. -------------------------------------------- 1x Shubunkin (Nelson) 1x Weather Loach (Tyrone) 1x Goldfish (Bryant) 1x Fan-Tail Goldfish (Tarquin) Marina Cool 25 Fish Tank Marina i25 filters
Price: ***** Ease of use: ***** Reliability: ***** I was really worried when I purchased this item, as I was to travel for two weeks the following day. I had previously read elsewhere that ocassionally these food blocks did nothing but make the tank dirty, and not feed the fish at all. HOWEVER!!!!!! Everything seemed to work perfectly well, after the two weeks the fish were all still doing what fish do, the block had dissolved significantly, in fact lasting around 15-16 days and the tank was very clean, without any white sediment. Overall i am very pleased with this product -------------------------------------------- 1x Shubunkin (Nelson) 1x Weather Loach (Tyrone) 1x Goldfish (Bryant) 1x Fan-Tail Goldfish (Tarquin) Marina Cool 25 Fish Tank Marina i25 filters
A good strong rubbery smelling pack of tennis balls- the extra smell will help my blind old dog find them in the long grass when the bright colours are hidden. Highly recommended.
I ordered a rubber ball with a bell in it for my nearly blind, aging dog who still loves to chase balls but frequently loses them. This will help him find them more often- especially when the kids cant be bothered to spot where it lands and he just cant see it!
My rats love this. My advice would be to use this as a 'playtime' toy, not keep it in the cage as rats will get bored of it and the rope will most likely become soiled. Cheap and cheerful, a great buy.
Unfortunately this sputnik is only available in two sizes - too small, or too large for 2 female rats. But my rats love having a house at the top of their cage and the design allows use of otherwise unused cage space, so a very good item. Just needs to be a little smaller!
Our 14 and a bit years old border collie absolutely loves these, and eats all of it - the bigger one's she often leave the sole!! She has been having them for a long time and we are sure that these combined with 3 times weekly teeth cleaning is a good reason why she has never even had to have her teeth descaled and still has the full set
I have recently found out that my cocker spaniel puppy, Freddie, is slightly overweight. Being a greedy spaniel I have been trying to find ways of cutting his calories without him feeling deprived. He has been having one pigs ear each week to help satisfy his need to chew but as they are high fat and therefore high calorie my vet's surgery recommended trying him on cow hooves. I searched high and low to find unstuffed hooves (the stuffed ones are very high fat) and finally found The Pet Express, the only place that not only stocked the correct hooves but offered mail order - essential as I live 350 miles away! I ordered four hooves on the Thursday evening - they arrived early on Saturday morning much to Freddie's delight! He now has a regular, reliable supply and is happily chewing away whilst watching his weight. Thank you The Pet Express!
Very reasonably priced product and far better value for money that some of the more recognised brands. I have found this to be good for dogs with a delicate stomach, to give plenty of energy and keep coats glossy and healthy.
Our original product was not available and was not going to be back in stock for some time. We were asked if we were happy to accept another product, refund or to wait. We accepted the alternate product and it was delivered very soon after. The food was well packed and left where we wanted it to be (as we were out at the time). We will certainly be using The Pet Express again, well done and thanks. We have a puppy on the way (she was born yesterday) so we will be buying more once she arrives!
the food came well packed good delivery also not long at all very pleased with the service will be purchasing again from yourselves thanks alot
Service was fantastic with emails sent at every point from order, packing and postage of product. Will definately be ordering again, no fuss or issues.
Very satisfied with the first class service. Although I did not make a large purchase, I was kept informed all along the way as to what was going on with my order. I was also impressed with the swift turnaround, I ordered it late on the 24 July and this morning 29 July it arrived. I have sent one cage tidy to my mother in London and the other to my grandaughter in the US. I know they will be pleased with them. Many thanks for your assistance, I shall be certain to shop with you again. Kind regards Beryl Beech
Nice, lightweight run, bunnies are very happy. Speedy, friendly delivery - good service, well recommended
Flea is a favourite with our dog, the last one disintegrated after hours of play. This is the first time I have used this company and was very pleased with the prompt service.
Comfy and can be washed to keep it clean. A great item when teamed with the outdoor kennel.
Although too small for the larger cta it fits our medium sized cat a treat. We use this to take them on walks in teh garden as they live in the house and run. One of my cats was killed on the road and so this means they can live safely and still roam around the garden.
This is one of 3 we now have and is a great place for the cats to snuggle down on chilly days. The deep edges and high lip at the base means the entrance is just the right size and the cat is afforded a draught free sleep. This is a fab item when teamed with a piece of vet bed.
Good fast delivery, with plenty of e-mails on progress of order.
What influenced my decision to buy from this site was the promise of 48-hour delivery - and I was not disappointed. I placed the order on 21st July 10:45 & received the item 23rd July 09:00! I phoned regarding a query yesterday & was very pleased with the polite & helpful response I received. The item was well packaged and was just the job - my canary is very happy too! Will definitely buy from you again.
Youngest Cavalier recently introduced to a harness, this one is for 'on coat' days, life is too short to adjust when the weather changes from walk to walk.
Well pleased with this drink, I have 3 Cavalier King Charles and they really adore this - having recently had an operation I was unable to get to the shop and the service from this store was a Godsend.
