As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent product, good sized bones that are keeping my 4 Shelties very happy at the moment, highly recommended, I find gnawing roast bones is good for their teeth and helps to keep them clean and tartar free. Delivery and service were also very good items ordered on Sunday and delivered following Wednesday morning.
with 5 cats this is a cost effective way of feeding them, and they like it. Delivery times are quick, communication is good.
The Nero 4 "Deluxe" was easy to order and received within the delivery timescale, and after our two Guinea pigs cased the new joint they really made themseleves at home, having previously been the owners of the smaller Nero 3... these animals know how to live!!!! Well worth the cost and at the lowest price I could find, only problem was we didn't receive the free gift, however the quick delivery made up for that. Will use The Pet Express again.
This cage is excellent , i have 2 guinea pigs that had out grown their indoor cage , looked everywhere for a 2 tier cage , this was the cheapest on the market , no delivery charge , very easy to put together , guineas love it ..........delivery was within the week of placing my order , very well packaged so nothing was damaged only recieved 1 hay rack , but am using the one from my other cage at the moment , but apart from that no probs.would recommend this to anyone who has indoor guineas or rabbits.
Having looked at various aquatics shops, it seemed that nowhere sold the condensation tray that we were looking for to replace our old one. I checked out the internet and found Pet Express. They stocked just what we wanted and I ordered it. They keep in touch with me via email to let me know that they were proceeding with my purchase and even emailed to let me know that it was being packed! It arrived three days after I ordered it. A brilliant service.
My daughter's dog has had one for 6 years and never tires of, it is the only toy that is true to it's name!
Just what was needed to stop hammy hiding in the tubes all the time.
Fits perfectley and is in exerlant condition many thanks
RECEIVED ITEM IN GOOD CONDITION WELL PACKED HAD TO PHONE SHOP GOOD COMMS VERY HELPFULL GREAT SERVICE KEY RING A NICE TOUCH THANKS
I used to have to buy a litterbox every 6 months until I found these. It is so hard to find the extra giant size. They are a life saver.
The item arrived in good order and a very fast delivery,I beleive it to be a very good product and well able to carry out what it was designed to do.
Teddy is delighted to have a change from chicken and the new Tuna Light is giving this old cat a definite spring in his step.
Muffin can't wait to have her insulin knowing that supper of Complete Moist Menus for Dogs - Beef & Cheese is on the menu. If there was a pattern, it would be licked clean off the plate !
Muffin loves the smoky bacon flavour and it has been instrumental in tempting her back to eating her breakfast, again. This is vital as she is severely diabetic and must eat immediately after her insulin. Since eating HiLife Complete Moist Menu, she hasn't had a single 'hypo'.
Received this today and within two minutes of it being in her cage Minnie hamster was using it and has hardly been off it since!It is large but she obviously loves it as she didnt use her previous wheel supplied with the cage. Have given it 4 stars rather than 5 simply because it moves around the cage floor on its stand so needs to be stuck down!
This is just perfect to light up the Marina Cool 21 tank to show your fish off in the very best light!!! It is fitted securely and neatly through the lid to provide a downward, even light. This is the perfect finishing touch.
Speedy delivery, kept well informed of order progress. Will definitely be using again.
I ordered these in bulk as I was having problems finding them locally. I have just recently adopted my Staffie and she loves these hooves, they are her favourite treat. They arrived promptly (within the 48 hours advertised). Where well packed. My Staffie was so excited to have a new hoof as she'd polished off the one I was given with her starter pack. Will most definatly buy from here again.
Bought this for our mice. They absolutely love it and so do my children. My only concern is when I remove the top of the cage for cleaning, the side wire falls out which is rather annoying. Other than that I am very pleased with the purchase.
As with the Bunny box which i bought to house my tortoises in their indoor run as they do not hibernate, this has been a very good buy. It fold easily to go in the shed in the months that tortoises are supposed to hibernate. Tell mine that, they will not! It is light enough for someone with limited mobility, like me,to manage with little effort. Sturdy enough for any small animal upto rabbit size. Very pleased with the fast efficient service with this company who i will continue to use when needed.
I bought this as the house my tortoises live in indoors when weather is bad or i go out, was very old. The only problem i have had is with fixing their basking lamp to it. Remedied this with a strengthening bar across the back. Other than that the box is fine for the purpose. Sturdy enough to stand up to their shells bashing it, happens a lot, small enough to fit in their indoor pen. Much easier to access for cleaning as the roof lifts off. With the fast efficient service from the company i am going to keep using the company for sure.
Nice product
A fantastic quality item, a good design thats hard to fault. Ideal for your child to keep their pet rabbit indoors for the cold winter ahead, I only had 2 days to get my daughter a cage for her birthday before her new rabbit arrived and petexpress managed this with ease, thankyou guys.
Quite good space wise and for rats to climb around in- arrived yesterday- flat packed- but tricky to put together if you are doing it by yourself like I am- very pleased with it though and when my rats arrive they will have fun in here as will add plans and hammocks for them to climb in/on and stuff. Overall I would say this is an excellent cage- easy to clean and the door and the top are easy to open and close and not too fiddly so if children were getting this for their pets would be a good choice. Top marks
Hi, My name is Tom and I am a 16 month old collie cross sheltie.I was rescued by my owners and was starving when I arrived but they soon fed me up and they give me loads of treats...its brilliant! One of my favourites are these flat shaped things I get before bed every night. I love them and im sad when they run out. I think this is the second packet they have had as I am allowed to have one when they arrive through the post. I nearly drag the postman in to the house when he brings them, I have a nose for these things.... Thoroughly recommended by Tom the Dog!
After several unsuccessful (but obvious) attempts to tell our owner that we were really not happy with the quality of our water, she at last decided to get a lovely new Marina i25 filter. The problem was she couldn't get hold of replacement cartridges. Back to terrible water conditions. Until - she found The Pet Express Website. The cartridges were much cheaper than anywhere else and the delivery price was less than the bus fare into town. Within a few days of ordering online we had our new cartridges. Yippee! Thanks to Pet Express we are happy bunnies - sorry goldfish - again.
I received this item free with a vivarium cabinet. It is a great addition to my chameleon's vivarium. Thank you
