As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent service and communication from the seller. I was kept up to date all through the buying process. Highly recommended.
Not as good a fit on my larger sized dog but more to do with her body shape than the coat. Needed to adjust the length of the belt and reduce the neck hole as it was very large and didn't have velcro fastening like the 12" one bought for my smaller dog. Other than that perfect! Lovely and lightweight and very visible on dark nights and early mornings.
Not as good a fit on my middle sized dog but more to do with his body shape than the coat. Needed to adjust the length of the belt and reduce the neck hole as it was very large and didn't have velcro fastening like the 12" one bought for my smaller dog. Other than that perfect! Lovely and lightweight and very visible on dark nights and early mornings.
Just what I needed, a lightweight high visibility coat for my dog, perfect fit. Thank you!
Great box a lot bigger than expected but very happy.
The delivery was good, and was good to be given a one hour notice, for delivery slot. Pleased with the food.
This is just perfect for our 'stray cat' shelter. I used to make shelters from a cardboard box covered with bin bags, but this is so much better. Totally waterproof, nice and solid, and the perfect size. The green colour is great for garden camouflage too. I looked at other cat shelters before settling on this one, and I'm very pleased with my choice. There are other types with cat-flaps, but we wanted one for use by non-domestic cats who may not be used to a flap, so this is perfect.
Service and delivery are excellent and the free gifts are much appreciated by the dogs.
My Great Dane loved his chrismas present. Thought we would have a problem getting it on him but to our surprise he couldn't wait to put it on. It fits really well and he is always warm when he comes back from his walk. We have tried many stores to find the right one to fit and we found it with your store. Many Thanks.
I bought the largest size dog nappies for my labrador. The picture on the pack shows a retriever that looks a lot bigger than my dog but the nappies are too small and tight too use
I have had this hutch 9 months now, and it still looks as good as new, easy to assemble, suitable for 2-3 guinea pigs, the opening roof makes cleaning out easy. Would buy again.
Excellent value, quality, strong and very smart.
A good sized treats, my dogs loved them, healthy and not too filling, easy to break into smaller sizes.
These are a very good quality and size, not greasy like pigs ears (so won't mark the furniture), they last a long time and are very much enjoyed by my dogs, plus it cleans their teeth beautifully!
Delivered loose in a large clear plastic bag, excellent size and quality, these are very high in protein so are a great treat for growing puppies and lactating bitches, these treats are VERY stinky but are very quickly consumed with no mess, great for teeth and completely natural, a great product at an excellent price. All my dogs love them.
Ordered this hoping it would be delivered before christmas and thanks to Pet Express it arrived in time. Poppy loves it and no more dirty wet bellies. Keep up the good work
first time in using this firm would not hesitate to use them again, great service, delivery and value for money. WELL DONE
good quality coat made to a high standard . Very well worth the money . My dogs love them, easy to put on warm and cosy .
Excellent dog food, excellent delivery service, will stay with this provider, I'm Happy and the dogs are to.
Best pet food container we have found, will hold 2 bags of kibble type dog food. The wheels on the bottom are very useful as we often have to move it around. Keeps the food fresh, can easily see the contents through the opaque plastic, seems well made, all in all very pleased.
Fantastic chew for my 5 month old teething Golden Retriever, best I have found as it keeps him occupied for many hours on and off. Only downside is they are pretty smelly. Believe these are known as 'Bully Sticks' in the USA.
Fantastic quality item, very good service from placing the order to recieving the two dog coats ordered. Would recommend this item to others, as it was recommended to us by a work collegue who had purchased the same item for his pet.
great coat dog loves it fits perfect
Excellent service. Thank you.
Excellent service. Thank you.
Excellent service. Thank you.
