As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
My Labradors love this frisbee the only problem is they argue over it say may have to get another thank you for the free gift
I always feed my 2 Labradors on Pero it is a very good food the delivery was very quick
This was my first order unfortunately I ordered all 3 varieties but only the beef was in stock. However I was very impressed at how quickly they contacted me with my options. Excellent service very quick delivery and text alert re delivery accurate and very useful. Would definitely recommend Pet Express to others and will be using them again. Thank you
My Dog can be on the fussy side about food but he loves these and he very often has one whilst on his walks. Its nice to know that he has a complete meal providing nutrients etc even if he hasn't had a regular meal. I find them very useful when going away as he is sensitive in new environments but will at least eat these until he has settled.
excellent product excellent delivery service very good price one happy cat
The bowls are perfect for spaniels, dishwasher proof and non slip. A very good product and quick delivery. Thanks
this was my first time shopping with pet express, experience was great, easy to order and delivery was fast, got a german shepherd who likes to pull , so needed a heavier chain incase the other lead i have gave in, excellent chain and great price for it, thanks for the easy shopping experience
Really very impressed with pet Express for excellent prices and service. Highly recommend the company.
Have ordered these twice now and the dog thoroughly enjoys them.
Never have any issues with this product. Service & Delivery is 1st class. The dog loves it. Been having it all her life (she's now 10).
I recently bought two of the smaller bowls for my cats, and they arrived very quickly and are just what I needed. Cannot fault Pet Express' service.
Very pleased with the collar for Basil my cocka spaniel...this is the 3rd Zeedog collar I have bought they are very good quality and lovely bright colours and design...delivery was excellent will shop with you again.
Pleasure to do buisness with fast delivery & good quality products thanks
Although item arrived quickly, Parts for top, filter, clipping together and scoop were missing, a quick phone call to PET EXPRESS resulted in a very polite staff member profusely apologising for omission and saying they would get these in post immediately....this they did..all arrived in post next day...thus put together and am very pleased with this purchase.. Lucky my cat thinks it is amazing, he simply loves it.
We bought this to go in an outdoor cat kennel for our little adopted stray. It's very effective and his kennel is always warm and cosy. It makes a slight rustling sound when you touch it but our cat doesn't seem bothered. Ideal for outdoor or indoor use, plus washable cover which is useful. It's slightly too big for the cat kennel but we just fold over one end so no bother. I think the dog would like a large version for himself.......
We bought this for our little adopted stray who lives mostly outdoors. He took about 24 hours to get used to it but once he got the idea we couldn't get him out of it! He's shaded from the sun, rain can't get in and despite being open at the front it's very cosy inside. We also have the self heating pet pad in there for him which seems very effective. We sit the kennel up on a garden chair and have it facing the house on the patio so we can keep an eye on him.
The product was just what I wanted the service was quick and efficient. The only problem which you have no control over I know was the delivery driver was a little impatient and bordering on rude.
VERY FAST DELIVERY,GOOD COMMUNICATION AND A FAIR PRICE
Bought the mattress and liner to fit the Mr Snugs Kennel it's a pretty decent fit in the kennel but you really need to put a blanket or something on mattress due to it's light colour it gets dirty quickly it can be washed but it takes a while to dry it, DO NOT use a tumble dryer it will shrink the mattress and leave it with saggy bit in the middle, trust me I speak from experience overall it's a good buy but could not give it a 5 star rating
Bought these 2 items a few years ago, did not leave a review as wanted to try it out first. It's a very good shelter and as advertised is waterproof, but has it's flaws. The main problem that I encountered was condensation which in turn made the heat pad wet and smelling musty. Checked the drain holes at rear and were clear also raised the kennel up off the floor and still the same I even drilled a few small holes under the overhang at the top of the kennel but still remained the same. After quite a few months of messing around with different ideas I finally hit on a solution. I cut strips of 3mm marine ply the width of the kennel that would fit through the opening so they fitted across the width creating a slightly raised floor that rested on the raised lumps on the floor of the kennel you have to wangle them in a bit but it does work. I then drilled more holes in the bottom of the kennel the same as the drain holes that are already there. Now cat has a totally dry bed no condensation issues perfect. The only other thing I would like to see is a different colour heat pad, like brown or blue as the white one gets and looks very dirty quickly, other than that it's a very good shelter but I only gave it 4 stars due to the condensation issues.
Ordered two collars for our dogs. Good quality, sturdy collars with quality feel. Prices great and service excellent. Very happy - will definitely come back to PetExpress for future purchases. Many thanks!!
We love the style of Danish Design as it fits our dog perfectly. The service overall was great and I wouldn't hesitate to order from you again. Thanks!
very pleased with cat shelter, purchased for a yet another cat left to fend for its self. Glad to say cat likes its to.
This was my first order which was delivered quickly with lots of communication. The item was of good quality and packaged well. Would recommend to others.
