As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Great service, delivery and nice touches with the free gift and email to order again
Very easy to order, and delivered straight to your door.
I love the product. Good for the planet, the dog, my conscience!
The courier unfortunately made a mess of the items ordered but a no fuss refund was immediately offered. Will definitely buy from you again
Great fast delivery thanks
Best dog food around and dog really enjoys it love the free gift aswell
Every thing was good from ordering all the way to delivery can’t fault anything about them would highly recommend
My dog loves this but it’s wee bit heavy for her …she’s 9 kg! However great fun as water toy.
Postage charge nearly put me of ordering, however after emailing the VERY helpful customer service team advised & I was able to choose Royal Mail as carrier significantly reducing postage! Thank you so much & will definitely use this company in future.
Super product! Robust as well as easily cleaned & my dog loves it! Much safer than sticks. ??????
The cats liked the sparkly mouse - although I do wonder how robust it is!
Delivered ahead of time
Really solid and protects from the wind too. We bought the heat pad to go with it. For nights when our cat doesn’t come home it’s peace of mind that he has a shelter!
prompt delivery - and very helpful on the phone
