As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
There has been a local stray that has been hanging around for way over a year now & it has been awful seeing him trying to find shelter when the weather is bad. We cannot take him in ourselves as we have our own kitty to take care of & she doesn’t share hoomans or spaces. We made him a house out of a cardboard box & a bin liner but a recent storm pretty much destroyed it. This is a fantastic replacement for him & he comes around every day to sleep in it :-) we have made one homeless cat very happy with this purchase!
Great service
Really excellent bottle keeps water cool and the cap is brilliant negating the need to carry a bowl.
A really handy water bottle,keeps the water cool and top is really excellent design item negating the need to carry a bowl.
Have purchased 3 over several years. Cannot fault them.
Slight delay with delivery due to supplier issues but customer service were excellent and my order was sent out within 24 hours of contacting them
I throw it and she will jump to catch it! But she seems lost interest on the next day! 😝
Bought for the stray cat who comes to visit us everyday! She seems to love it and uses it when it’s raining. I feel good that she got a shelter when she likes to hang around!
With my order I was surprised to find a gift for my dog. Very nice touch from pet express.
Good price for my dog food, best I found. I will order again.
Our schnauzers have always loved this dog food .
Would benefit from being on elastic or stick
Great service and product
Great products and service the only hypo allergenic food my cat actually like and its made in the UK
My elderly cat very happy not keen on coming into house but likes living in outhouse and this ensures she is safe and warm
Such a massive thankyou to Simon, after the wrong item sent, I contacted The Pet Express and with no qualms and th utmost understanding Simon immediately rectified the matter and so very kindly replaced the order with the correct items Thankyou Simon and thankyou The Pet Express
Perfect little treats , my little dog has a sensitive stomach these treats don’t upset her at all , she actually sniffs the packet out and waits very patiently so one very happy Molly-Mae ( jackapoo)and one very happy owner 👍
These are brilliant. They last much longer than just the feather one’s so worth the price. You get at least 3 months play. My cat loves them so much.
Process from start to finish was easy. Fast delivery too. Thanks.
We bought this as a replacement for another Rosewood bowl we have had for many years. It is as good a quality as the old one - thank you. The only issue (why it has not had 5*) is that the measurement was a bit misleading and we ordered 2 x 10" bowls thinking this was the large radius but it turned out the 10" was the inner radius. Probably our fault but it wasn't obvious. Still a fantastic product even though a little large.
Great experience
Perfect 🤩🤩 cat loves it, no leaks, great for all weather conditions
