As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Good service
Customer service was helpful when ordering online and delivery was very quick. This liner fits the Katden shelterperfectly and keeps my cat warm when he spends time outdoors in the wimter months.
She's always in there, perfect little shelter!
This is so sturdy ...no need to assemble ...arrived the day after ordering. Very impressive.
What a brilliant outdoor shelter...sturdy and no need to assemble..the Den arrived so promptly the following day. I was so impressed.
These two Hoodlums love so all good with Me
Delivery swift and cheerful
Slightly more awkward than usual order, but handled super well by Pet Express team and all good :)
Great disc - pretty one side and clear engraving on the other . Just as described. Arrived quickly. Would recommend.
Our dog loves these treats and hope , we are still able to get them
Our dog loves this item and hope you can still be able to get more for him
I chose this as an alternative to my normal dry dog food to give it a go as it was quite a bit cheaper. My two doodles seemed very happy with it and wolfed it down.
My dog loves these chews which are now discontinued, so I looked on the web and this site came up as having them in stock. Easily ordered and they were quickly despatched and delivered, well packaged so all in all a 5* service.
Brilliant cat house, bought for outside cat and he loves it.
Excellent , weatherproof shelter, extra warm and cosy with the liner and mattress added. Cat instantly felt safe and secure enough to snooze the afternoon away, infact had to persuade him to come out for supper. He's quite a tall, long cat and a decent weight, but there's plenty of room for him . Would definitely recommend
Easy to use website, super fast delivery. Excellent products
Not exorbitant in price but my dog loves it and he is not to gassy on it as other dry feeds.
Customer service team are quick to respond and nothing is too much for them
My pups love the food and seems to be the only food my one with allergies can tolerate
My dogs love this range and won’t eat anything else
Easy to order, advance notice of delivery timescales, which are super quick!
Our outside cat likes it with the addition of a heated pad
Fits Katie’s well and our outside cat likes it with the addition of a heat pad
Quick delivery and good price
