As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.

4.8/5
Rated by 15852 customers
Ultimate Customer Satisfaction
03rd June 2010

I cannot fault the service and the goods you have provided. The website and email updates were excellent, the product Arden Grange was perfect, the price outstanding and delivery most satisfactory. Please continue the great work, I will contact you again in two months for a repeat order. Thanks

Ian Duckworth
Critter 3 Cage
31st May 2010

The cage is great for degus and provides them with plenty of climbing opportunities. The service from the company was superb. received the cage earlier than I was expecting.

Anonymous
Sun Garden Mix hay - dandelion
27th May 2010

Received this very promptly after ordering and was very happy with it. This is one of my bunnies favourite hays and am happy to have found it cheaper than many other websites. Many thanks....

S. Baker
Critter's Choice Small Animal Habitat
27th May 2010

I am delighted with this new home for our gerbils as are the gerbils themselves. They have spent a long time scuttling around, up and down all the shelves and exploring every corner. The product was packed very well and I was very impressed with the service from The Pet Express, I will definitely use them again. A great product, buy it for your gerbils now!

Anonymous
order and receipt of dog food
26th May 2010

I ordered the food on-line but had difficulty paying. I phoned the contact number and was able to pay over the phone. The staff were extremely helpful and I received the dog food ordered within the 48 hours, as promised. I would definitely use the service again and recommend it to others

jane
Bozita
26th May 2010

Bozita is a premium dog food, having researched the various makes Bozita state the contents are the same standard as would be for human consumption. Very few of the other manufacturers can make this claim. If like us you value your dog then you try to give them the best you can. Its a bit like putting cheap petrol in a Rolls Royce. The condition of our dogs coat and his general well being would seem to speak volumes for this product. It may be more expensive than some but that is true of most things that are the best in my opinion.

lewy and ozzy
Great for the long-haired!
26th May 2010

I purchased this food for my Abyssinian guinea pigs as it has Linseed and Omega 3 and 6, which is great for their long hair. All my guinea pigs love this and I have definitely noticed an improvement in their skin and coat condition. I give them all a bowl of this every night as they have Gert guinea pig food in the morning. I would recommend this food for all guinea pigs!

Laura
Gerty guineas
26th May 2010

I have tried many different guinea pig foods and this is the only one they are not picky with-they always eat all of this food.This food always smells and looks nice and is also a very high quality food.

Laura
Fresh and clean
26th May 2010

I use this every time I clean my cages-my cages always smell clean and fresh.

Laura
Oxbow Hay
26th May 2010

I always buy Oxbow hays and grasses for my guinea pigs as they love them. This hay is the best I have bought-I mix it with other timothy hay as it is rather costly otherwise if you have more than two guinea pigs. It is sweet-smelling and soft and very good quality...I certainly recommend this hay and so do my guinea pigs!

Laura
Nice hay
26th May 2010

I purchased this hay as I was fed up of buying hay which, when opened, smelt fusty and was quite dusty. I found this hay to be sweet smelling and soft...also my guinea pigs love it!

Laura
carefresh
26th May 2010

This bedding is great,it is very soft and absorbent. I use this for my Abyssinian guinea pigs as they tend to have very dry skin on their feet and Carefresh has really helped. Also other bedding gets caught in their long hair. The only problem with this bedding is the high cost, but otherwise a big thumbs up!

Laura
good basic
25th May 2010

this is a good basic for larger birds (at least cockatiel and above) the wires at the back are a little hard to bend into shape but other than that its fine.

mamer
sound strong piece of equipment
25th May 2010

this is a good sound piece of cage equipment,easy to put in place great for water,grit seed, my cockatiel is using one pot to lay her eggs in at the moment!

mamer
Beaphar Anti-parasite Spot-on
22nd May 2010

The above item I have ordered second time and had no problem. The delivery has arrived as its promised on the website within 48 hours, no damage. I am satisfied with the service. The price is slightly cheaper then in a pet shop.

olia
PERFECT HAY IN EVERY WAY!!
21st May 2010

THIS HAY IS GREAT ITS NICE SOFT MEADOW HAY, ITS NOT DUSTY AND VACUUM PACKED BUT THERE IS ENOUGH IN THE BAG! I CANT BELIEVE HOW DIFFICULT IT IS TO FIND NICE SOFT GREEN HAY THATS GOOD QUALITY AND A DECENT SIZE BAG. I TRIED EVERYWHERE INC PETS AT HOME WHICH WAS RUBBISH FOR HAY!

AJDJ
GREAT NON LEAK AND DRIP BOTTLE UNLIKE CHEAP BRANDS!
21st May 2010

A NICE SIZE BOTTLE AND DOESNT LEAK AND DRIP TOO MUCH LIKE OTHER BRANDS DO. IF I HAD ONE CRITISM IT WOULD BE THAT NON OF THE WIRE HOOKS ARE REALLY LONG ENOUGH AS CAGE MESH VAIRES SO MUCH NOW DAYS!

AJDJ
READI GRASS IS GREAT AND SMELLS DELICIOUS!
21st May 2010

GREAT PRODUCT I GIVE IT TO MY GUINEA PIGS EACH DAY PLUS NORMAL HAY AND VEGGIES. YOU CAN PUT IT IN TUNNELS SO THEY LOOK FOR IT. IDEAL IN WINTER WHEN ACCESS TO GRASS IS LIMITED!!

AJDJ
Hamster Heaven
20th May 2010

My daughter's hamster was casuing family distress as her cage was smelly, and it was really hard to clean the tunnels. She loves climbing, (hamster not daughter), so I though I'd give this cage a try as it has lots of possibilities for climbing and is straightforward to clean. It arrived quickly, was exactly as described and hamster, daughter and I are all happy customers. Thank you!

Happy Mum
Alpha herbal rabbit food (for rats!)
20th May 2010

Easy ordering system, quick dispatch, well packaged and fast delivery. Many thanks!

Anonymous
Arden Grange
18th May 2010

Fast service , quality service , up to date info emails on my product , and my dog loved it , she has sensitive stomach and this has settled it nicely .

STEVE .
Wagg Complete Sensitive 12kg
17th May 2010

dog realy loves this food shame its not easly available in shops though she does have a sensitive stomach so it works great for her

Anonymous
Simple Solution Extreme
17th May 2010

I have used Simple Solution for the last 3+years after getting my two cats, it leaves their litter trays clean smelling and it is worth its weight in gold ( glad they do not charge that much ). Delivery was fast, packaging excellent.

Anonymous
My Cats Loved it
16th May 2010

Two Kittens loved playing on it, and as odler cats sleep in it

ARW
Good but slow
14th May 2010

Good items, you can get cheaper else were but I liked that fact you can use paypal to pay (saves putting in all ur details) However the postage was a tad slow, but nothing to bad:)

Jo
puppy toy
12th May 2010

perfect for my new puppy i had one 3 years ago and is still in perfect condition would purchase again also quick delivery

Anonymous
log
12th May 2010

again speedy delivery

Anonymous
Reviews