As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent purchase, my cat loves it. We were worried about him as we were moving to a house without a cat flap. He now has a comfortable place to go when it is raining and we are at work or out. His vet-bed fits in nicely too. There was heavy rain recently and the kennel was not wet at all. Love it!
Item received in good condition, within few days of ordering and hopefully cat will use it and be snug when it's cold outside. Easy to clean and damp proof which will be a big improvement on the old wooden one.
not very good wobbles around not stable enough very basic stand will be looking for new one
arrive in perfect condition plenty of room forbird well made welldone
Beleve it or not I could not get this tube anywhere in Plymouth. thepetexpress.co.uk ordered the tube in for me and I picked it up from there cash and carry store at Christian Mill Business Park CROWNHILL, PLYMOUTH 2 days later, therefore not having to pay for postage/delivery. Other local fish shops tried to sell me other tube at a dearer price, so its a win win for me.
I have been looking for a rain coat for my westie alfie,for a long while and i must admit he dose have a few some for showers and some for the cold. But when he wears them he still gets wet and very muddy, so when i saw this two in one coat i thought thats what we need and because it covers his chest its no more in the bath for him, so alfie would like to say a big big thank you Mrs Turner and Alfie x alf looks very smart in his new coat as well
didn't quite fit more than likely due to my measuring but I was able to trim to the size i wanted. Cheap, effective will buy again :D x
Very pleased with the Cat kennel which I bought for my ginger Tom who loves being out in all weather However my other 2 moggies who barely venture from the patio have now taken a shine to the kennel so may have to order some 2 more at this rate :-)
Thank you my dog and I are very pleased with the lovely coat,very well tailord perfect in every way just like the staff at the pet express. Many thanks MARGARET & BONNIE
very good dispach item is is made very well and stylish good instructions thanks
Our local pet shops have shut and being in my mid 70s cant travel to far so was delighted to find them on your site Im not very good on this computer lark but grandkids told me how to order on the net bless them. My two pups know what was in the bag and had to have one each as soon as I got it open great for doggy teeth.
I cant find these locally with pet shops shutting down I was over the moon to find you sold them now my pups can have there treets bet some find there way into christmas stockings
My little hamster went skitz when he saw it and it took him all of 4 days to nearly demolish it.... He loved it.
Competitively priced product and well packaged. Good customer service - I had ordered two of these but only one arrived - when I phoned customer services they apologised and sent me the missing item together with an extra one to make up for the mistake.Will definitely use this firm again.
Milo was being sick with furballs around 3 times a week before feeding him this product. He enjoyed the taste and the frequency of him being sick has lessened to around 1 time a week now and this is only after a week of feeding him the product! Im very pleased with the results!
just what i was looking for training purposes thank you
I have bought two of these one for my staffie and one for my Boston Terrier who both can chew!! These toys are lasting well (apart from the faces have gone!!) but they are giving my two hours of fun tugging and chasing. Every dog should have one!!
My birds love this Parrot food and its first class,it contains all the seeds they love especially peppers,even the cockatiels love this mix. However I would prefer a best before date,I notice with this delivery there is no date provided. Pet Express runs an excellent service and I can rely on them for keeping me informed as to when my goods will arrive this is most important to me.
Got this as more of a pen as I dont have an area that I can corden off easily. Collie sized pup is happy and clean in it as it still sees it as a den and so does not have accidents in it....mind you he is an extremely quick learner so is pretty much housetrained in week 1 (9 weeks old). Works well as intended.
This item arrived very quickly in spite of a weekend Bank Holiday! It was well packaged as described and perfect for the purpose. Great communication from Pet Express and the carrier.
The fur mice arrived very quickly and my cats are delighted. They are very fussy and selective. Will purchase again.
This was a free gift with our recent order and my son loves it!
Ordered midday Wednesday 24 Aug 2011 delivered 09.30 on Friday 26. Aug 2011. Very impressed with efficient service,speedy delivery and good price of product.
Good food, Good price delivered on time couldnt ask for any more very happy.
Usual high quality - very good price
Excellent quality and great value for money compared to similar products. Arrived without delay
