As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Bought this to replace the self-heating pad which has been in the kennel for several years & become very tatty. The cat was initially a bit miffed by the change, but has now made herself at home. This mattress is a lot thicker than the original pad and fits well in the kennel without sliding around. Only reason for 4 stars not 5 is that I don't like the paw print design - from a distance they look like dirty marks.
quick delivery
The product from their supplier was found to be out of date. Replacement order was also found to be out of date and a full refund was given straight away.
Very fast delivery good service
Just great for my Labs - excellent and speedy delivery time - bargain price too.
The Katden is solid but light and well-made. I bought a grey one but there are loads of other colours available which is great and I did struggle to decide which to have. I bought the basic one without a door etc and Barney was trying to get in it as I was unpacking it in the house. He was a bit unsure of it at first but I bribed him with some treats to get him used to it. I bought the basic model without a door etc but because of the overhang the rain can't get in it. I have put two foam gardening kneeling pads in in, with an old cushion cover on top, which seems to be fine. Although Barney doesn't go in it all of the time, he does use it when there is a sudden downpour and he is snug and dry. Great product and I would definitely recommend this to others.
Arrive promptly. We had one small problem which was dealt with straightaway
Arrived quickly. We had one small problem which was dealt with straightaway.
Excellent item and after service
Delivery was quick
I love this website it's so easy to order arrives very quickly and best of all I don't have to lug big sacks of dog food around
Love them
Cheaper than official online shop.
My products arrived quickly and as requested, so expect good service from the Pet Express.
It is the only food my dog is having she is only allowed gluten free food and it is the best for her
Easy to use order format - product arrived promptly and met my expectations on quality thank you
Excellent service
Very happy with my purchased. My dogs love it and I must say its quality product. Thank you petexpress for smooth transaction.
Very happy with my purchased. My dogs love it and I must say its quality product. Thank you petexpress for smooth transaction.
