As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Lovely large run with two doors and sliding roof for easy access. It would have been useful to know which end of the panels to face upwards. I put the door panel on upside down and the doors fell off when I opened them! had to unscrew the panel and turn it round. Like the sturdy wiring on it. Bunny seems very happy! P>S> Great delivery service, ordered it one day and it came the next
Great service and delivery, the straw has helped bring my pond back to its previous glory.
Very pleased with this product, only took a few minutes to put together.Cheaper and better quality than quite a few we looked at prior to seeing and purchasing this one.
good quality and easy to assemble hutch for my two ferrets who just love the sleeping area to snuggle into with easy access to their run from the bottom opening. Good design with lift up lid and flap to close o ramp to lower level.
It is very difficult to buy a simple ,traditional rabbit hutch these days.BUT this hutch really fits the bill.It is really good value for money.Although it has a felt roof ,I don't think I would use it outside except in good weather.It is for my guinea pigs who live in the garage. Can't believe I ordered and paid for it with Pay Pal ONLY Yesterday morning and it ARRIVED before 10 am today!!!!!Thank you for your Excellent Service.My GPs are tucked up in their roomy new home and send their 'THANKS' too....they love it!
I ordered this nesting box for my birds & the quality is second to none. The finish & size are just right & I would recommend this box & "The Pet Express.co.uk" everytime - It was very well wrapped in bubble wrap & in a carboard box to ensure no damage to it & it arrived when it was expected to.
I was delighted to be able to obtain spare clips for my Ferplast cat basket.Unfortunatley the design of the carrier has now changed making it very hard to get hold of spare parts. The service I received from Express Pet was very quick and efficiently and I was kept well informed of the progress of my order. I now have fully functional cat basket and a safe cat :O) Many thanks for such an efficient service.
It was so refreshing to have an item delivered that didn't need to be assembled. I was able to use this hutch immediately, without having to fathom out any self-assembly instructions. Pet Express have taken all the hard work out of this, and I am thankful. Would definitely use this company again.
fabulous item ,,very reasonably priced,,,needed to contact staff about an issue and they were extremely helpful---will be back
Exactly what I required. Item arrived two days after ordering. A very good and efficient service.
The small animal pet carrier was easy to assemble and well designed for it's purpose with good ventilation . Came well packaged and delivered quickly .
Delivery was very prompt and arrived in perfect condition
Pet express had exactly the products I could not find elsewhere. Easy to order, excellent and prompt service. Products are very reasonably priced. Would certainly recommend and I will use again.
I found The Pet Express.co.uk a good site to use for on-line shopping. Process was simple & easy to place order. Thought charges for post & packing were not excessive. I liked being kept informed about when goods were shipped to me. The items were well packed; in padded jiffy bag - plus extra amount of bubble wrap for extra protection. (Only minor observation - the print out page which was folded to display my name & address was very patchy quality :- making my home address only just about readable.)
very good item and very reasonably priced,,,i will return
Excellent service from the ark pet shop plus great price for excellent rabbit food,these nuggets are high quality and are not a low quality diet for your rabbit.I have two rabbits and 1 x 4kg bag lasts for at least one month.
My rats love it ^_^ Excellent buy!
very easy to build simple instructions took only about 15 min very solid
fantastic price for ardengrange lamb and rice and free deliverry too! fast delivery i couldnt afford to keep my three poinnters on arden grange if i wasnt getting it from pet express im saving lots of money and my pointers getting the best of grub
I was delighted by the quality. I had bought one on ebay previously that was very flimsy and fallen to pieces after not very long. This one is heavy and obviously built to last. It is also roomy enough to fit 2 rabbits - though I will probably end up letting them out half the time - I just hate caged animals - the things you do for kids.... Thank you.
Single woman no DIY skills, put this item together properley in just under 15mins, very easy to do.
great toy. we have a border terrier who eats (destroys) toys like these in no time, so peasantly surprised to find a well made tug for this price. arrived promtly too.
good, fast service. i ordered 5 of these and they only had 3 so refunded the difference promptly. the cats love them!
As usual first class despatch of order and first class delivery ordered one day and delivered the next! Many thanks Pet Express Stephanie (Great Yarmouth)
Great price that I couldn`t match locally even without the p&p and fast delivery - well packaged and prompt, what more can you ask for - thankyou
I needed a crate quickly for my new puppy and I was very pleased with the help I received from the staff. The crate itself is good value and just what I wanted. Thank you!
A 1st class purchase from Pet Express and excellent communication from them. I purchased this ground feeder because is was circular!! So many are square/rectangular which makes is hard to do a DIY cover to exclude pidgeons but this circular one was a doddle.. an up turned hanging basket has done the trick. The feeder is good quality, good value for money and perfect for a smaller garden. I wouldn't hesitate to recommend Pet Express or the product.
