As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The food is fine -- I have 8 working dogs and have been feeding frozen tripe for 10 years with a mixer -- Webbox seems to work just as well for both Labs and spaniels and easier to handle -- I did think larger orders were delivered free -- why do you not advise freezing?
This was the first order I have had from you.The product is perfect and arrived within 48hours will definately order from you again.
The product was exactly as advertised. Arrived in perfect condition and wrapped well. Very impressed by Pet express & courier service used which gave constant updates for time & day of delivery. Would definitely order from this company again. Many thanks
As my cat gets older, and with no cat flap, she disturbed my sleep every night with the need to visit 'the garden'. With her new kennel, I now know when I put her out at night, she is cosy and sheltered. Should have done it months ago! The delivery too was amazing from Plymouth to nearly Edinburgh in less than 24 hours. Most impressive.
Always get exactly what's ordered, kept up to date regularly and delivered within the time specified. Definitely the best and cheapest Arden grange supplier I've found!
Delivered promptly, goldfinches soon got used to it and so far, much less wasted seed!
Love this hamster cage, as does out hamster! Much cheaper than Pets at Home too.
First timw I have ordered from you. item for an unwanted cat that seems to have adopted us as owner moved. Has been in briefly to investigate - not slept in it yet!!
First time I have ordered from Pet Express and was extremely impressed with service. Ordered on Wednesday at 8.45am and got email confirming it had been packaged at 10.19 and then parcel on its way at 13.55. Received text next morning saying would be delivered between 8.57 and 9.57 and it was!! The cat flap is well made but had difficulty getting cats to go through and register microchip. We previously had a 4-way locking cat flap but often found other cats eating our cat food. Ordered this make because it should tell us which cat is in and out. Managed to do it and cat 1 went out and came back in with no issues. Cat 2 unfortunately couldn't get back in and will no longer attempt to use it. We managed to reprogramme the microchips and have kept on training mode. Think the issue was on energy saving mode. Will give update once cats have confidence in using it.
Sam - our Lurcher_ really enjoys these gravy bones. He would eat them non stop if I let him. The order was delivered promptly and when this lot is gone I'll order some more.
i like the idea of being kept in touch when the delivery would be done incl. the time slot!
i like the idea of being kept in touch when the delivery would be done incl. the time slot!
This food really suits my constantly ravenous Labrador. Since I changed him to Symply he has scratched less and his coat shines. If it only stopped him moulting I'd be even more delighted!
I would not only recommend this product but the delivery service was outstanding . The product was delivered within 24 hours with no additional cost . The delivery drive even text me to tell me what time he would arrive and he was exactly on time. I would have no hesitation in recommending PET EXPRESS to other pet lovers .
excellent product for super competative price. Cannot get it cheaper anywhere else. Arrives always super fast and always happy with packaging and quality. thank you
Thank you for your prompt and reliable service. I shall certainly shop with you again and would be happy to recommend you to my friends.
Am doing all I can to help this tiny cat which I know has now had at least two litters of two kittens each. This cat kennel will have to take all the weather can offer and keep her warm. I will site it carefully and be so happy if she uses it. It is very sturdy and the inserts should help her through the winter.
Thanks once again for your prompt free delivery and free gift, which is much appreciated by my dog Honey! Great customer service.
I looked round my local area for an outdoor cat house and I didn't like what was on offer but this outside cat house suits all my requirements it blends in well with the enviroment.
excellent product. Once unpacked, placed bed inside, put house in place & prolly went straight in & fell asleep.
A good product that arrived quickly and conveniently to the door and at a very good price. Toby loves this one
I am very happy with the dog food and the efficient way it can be ordered and delivered so quickly. I will continue to order this product for my retrievers. Thank you
ive been using Pet Express for quite a while. And the price and service cannot be beaten. Well done Pet Express.
Speedy service, would highly recommend this company, very efficient
