As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent customer service.
Our cat won’t have any other wet food she loves it
order the wrong size and I just phoned, spoke to a young lady called Charlie and she arranged for correct size to be sent and the wrong size to b picked up. Well done to you and DHL.
Great product and prompt delivery service.
This harness is so easy to fit and comfortable for my small dog. Also great service from from placing order to receiving it.
I have struggled to buy these in my usual places, so this was a very easy and fast way to order them. Sacha loves them
First time I've ordered with Pet Express but it certainly won't be the last. Very efficient and friendly service notifying me at every stage when to expect my delivery. Brilliant well done
My dog is thriving on this food. He wolfs it down and had the glossiest coat ever! Thanks.
Sturdy with good little overhang for rain protection. Just got to persuade her she’s gonna love it too!
I declined the offer of a Mega Ball so cannot comment on that particular item, however the 5 stars have been given because The Pet Express team very kindly replaced the Mega Ball with a different item for my dog, which wasn't at all expected so was a great surprise and appreciated by both myself and the intended recipient - thank you.
Realise it's not the most exciting purchase, however it is just exactly what was needed. It has been "re-homed" within it's cover and "the big dog" finds it very comfortable. He also loved the complimentary gift - thank you.
Placed my order and received order confirmation and delivery updates. Delivered by courier and was provided with a time slot for delivery. Arrived as described and on time. Had been looking for this item for a while with little success and very pleased to find it at The Pet Express! Thank you.
My dog is thriving on this food. His coat is glossier than ever and he is receiving ALL the compliments! Thanks for the quick delivery and the free gifts too!
Fast easy efficient service. No issues ordering easy Recommend
Item as described. Fast delivery
Both of our cats absolutely love it, perfect for sheltering from the rain!
Highly delighted with the product and the company. Will definatly be ordering from the company again. Cheaper than other places as well.
Really prompt response to an order, speedy delivery and the toys are a welcome bonus for the dog
Our shin tzu cross is a fussy eater but will eat this with other wet food which is a real bonus! It cleans her teeth too..
