As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
As on previous occasions, my order of dog food arrived expediently, along with a surprise gift, which was most thoughtful.
Good on valve always good service my animal food is always good
Quick delivery
My senior dog loves this food and never leaves any.
My dog seems to like the taste of this toothpaste and doesn't mind having his teath brushed with no problem.
Never had a item out of stock yet. Always get what I ordered with reasonable delivery service.
This time my dog had a tugging robe. Dog loves it.
The dog loves this treat. He is in his senior years (15 yrs) and it is easy chewable for him to manage.
Over the moon with this bowl, great size and quality. Fantastic customer service.
Great prices, speedy service, goods well packaged. What’s not to like?!
I bought the medium sized beds as ‘large’ was enormous - and my dogs don’t share! The beds are great, I’ve bought them before, a bit smaller than I would ideally like for my GermanPointers - but the main thing is that they love them!
It arrived quickly and it’s a great size for my 5 year old tortoise to bathe in. It’s quite heavy so she can’t tip it over and a good depth too. Looks just like the image on the site and would recommend.
I buy the Canagan dog food on repeat every 6 weeks for my Lab as it’s the only food that doesn’t upset her tummy. I can rely on pet express to ensure we never run out and we love the free gifts too
I buy the canagan dog food on repeat every 6 weeks. It’s the only food my lab’s tummy agrees with and I can rely on pet express to ensure I never run out. We love the free gifts too!
The gift was great. A new rope toy to play with. Very solid. Thank you.
Couldn't get these anymore so I was really surprised when I saw them on Pet Express. My dogs love them. It's great that I can get them again. Came quickly and well packaged. Thank you.
Good company to deal with - no fuss.
Well done, package arrived on time, helpful service and staff very friendly. Have one happy dog. Ideal gift
Bargain & has minimised the chair scratching instead. Considering the price, fantastic deal.
This is great for my cat who will easily walk away from a more difficult puzzle with treats as the reward.. . simply too much hard work. This is great (he loves feathers!!)!although the stick with feathers simply sits in the top. Personally I think the option to rotate to keep in place would be better for more boisterous cars.
I’ve just shelled out on a v fancy self cleaning ‘not’ so no more scooping. I’m very used to the door / filters on old walk-in with lid box.. so wanted something with extra clumping & light odour control whilst he gets used to smaller floor/best positions for covering (not entirely successful at the moment)
He is obsessed with all things, feathered! He even breaks into the cupboard where there is a stash of these & goes past all his treats to get a new one from the stash. (Bulk buy as I knew two would never be enough!!)
I’ve now ordered quite a few times from Pet Express & due to no fault of theirs, the cat grass packaging had been wrecked in transit & it was everywhere when I opened the package. Super quick email exchange & new one was on its way. The same could be said for faulty cat toy which clearly had some form of electrical glitch as replacement working fine. Really impressed by range & prices! Thanks PE!
Our puppy loves his new mattress and as it is fleece on both sides has not managed to make a hole in it yet!
