As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Great service. My well packaged order arrived within 24 hours. I am so glad I got this. The cat who used to live next door but seems to have adopted me, loves it. I can now sleep at night as I no longer have to worry about her being cold or wet when outside now that she will no longer go home.
My cat has decided to be outside during the day and I wanted her to have somewhere safe and warm .. she loves it! Together with the self heating pad... thanks so much am thrilled ?
The ordering process was as fast as the shipping and receipt of the item! The liner is great and is keeping my cat nice and snug as the weather is turning wintery. He is loving his little house
Great product and really fast delivery.
I asked the firm not to send free toy for my dog as she is 14 and wouldn’t play with it, we were sent dog bags and holder instead and a note asking if this is acceptable alternative. Unbelievable, what a thoughtful business. Thank you so much
Really handy for cleaning around my dog’s face
Easy to order and fast delivery
Good value for money, would purchase again
They smell awful but worth it as keep my dog amused for ages!
Perfect treat for my dog when I need to keep her occupied for a while. She loves them!
Excellent customer service and very quick delivery
Just the delivery
Very easy to order on the website, fast and efficient delivery
Very easy to order from the website, fast and efficient service
Fishing rod toy cat loves it but has already torn feathers off!
Excellent product controls smells and clumps well.
Brilliant service
