As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Always excellent service
Followed delivery instructions. Amazing updates given via email. Brilliant service.
My animals love this product so much it is the only hay they will eat. Nice handy sized package. Delivery service amazing. Followed instructions exactly as requested. Recommend this service.
Quick service
Excellent choice of great food straight to the door
Unfortunately, I had to return this item as the wrong colour was sent by mistake. However ...... please do not let this put you off buying from The Pet Express! When I brought the mistake to their attention, I received a very quick, friendly, polite and apologetic reply. The correct colour was sent out and received within a couple of days, together with a reply paid label for the return of the incorrect item. Mistakes can - and will - happen. The speed with which the mistake was rectified doesn't!
Always good quick service
Have been using Simply for over 8 years . Beautiful coat and good for the digestion
My little dog loves these treats and it's so nice to have them in a re-sealable tub.
Great to have a variety of smaller packs to enjoy!
I have one of the fussiest cats around, but she loved this last year. We’ve opened one already and the catnip sweets gives the cats such fun!
Fast delivery
Order arrived on time, product was as described, it's expensive but the puppy likes it.
Ordered this for a stray cat shelter and it’s draught/weather proof and cosy. Just what we needed. Hope the puss likes it ?
My dog loves these treats. Really pleased with the service, the treats arrived in excellent condition would highly recommend.
Order arrived as stated, very pleased. Website easy to use with a good choice.
The your produces are always very good, delivery is to plan, and never fails. Your delivery people are good to deal with. M.Tasker s
Purchased to provide shelter for a stray cat who visits - I put an insulated mat inside and same day he made it his home - completely waterproof and sturdy.
I ordered a Cat Den late on a Wednesday evening and it arrived Friday morning - delivered in a one hour time slot by DHL - Brilliant service
Can not fault the service fast delivery
The food is very rich tho my cat really likes it though and does smell better than most cat food .
He loves his food
