As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The service from pet express is very good and orders over £45 were free delivery which was very quick used to buy this product from local shop but it means going to the shop to pick up very pleased
Dog likes it
Very efficient service. Only drawback is that you don't deliver to Ireland and as a result it is costing almost the same amount again in Revenue charges and delivery from AddressPal. This product just cannot be got anywhere in Ireland at the moment.
Excellent service
Goods arrived well packaged and in good time. Good value for money
very prompt delivery
Very happy
Set up a subscription order and found it so easy and flexible. My order arrived very quickly. Very happy with The Pet Express so far and hope it continues.
Fast delivery and easy to order
Delivery was quite quick. Expected them to be a delivered a couple of days later. Everything I ordered seemed to be healthy and in need condition. The box was well packaged and we were happy with the service. The price was very good too. We also found everything we needed and even a few items we haven’t tried before so it was nice to see a good selection of live food. We’ve used other websites in the past for live food but had some bad experiences. We tried this website and they seem to be very good and we’ll use them again, definitely.
Brilliant service
Easy to use website . Will use again
Found the website via searching for a product I knew I wanted. Website was easy to navigate and ordering was easy. Free delivery was great. Item arrived as stated and am generally very pleased with The Pet Express. I also like the fact that they are local to me.
Easy ordering process.Secure packaging.Fast postage
From order to delivery, I was kept informed, such good service and good prices too. I will definitely be reordering.
the products & your dispatch were very good but DHL took 10 days to deliver. You are based near Plymouth & we are fairly close in Cornwall - DHL did not perform as expected. On prevoius order a similar delay happened. Will try Royal Mail next time.
Pleased to get a replacement lead, after my last Flexi wore out. We even got an extra treat with it.
Very happy with my pet order. Delivery time was quick , it’s my second order and I’m more than happy to continue ordering from this company
Just what i ordered, plus a lovely free gift! Always a quick deliery and great service
... but I’ve yet to ask if I can swap the ham-splintering bones, for the non-splintering-Serrano ham bones ... we’ll see how that goes, but so far service has always been very good
Very good service..thanks
Easy to order and delivered very quickly
I place regular orders with this company, great service and I’m never disappointed! My dogs always love the free toy, too!
Quick delivery Well packed Great free toy
Prompt delivery
Great quality and very good price with efficient service
My 2 bengals loves this product , when I take the bag out they run Toward me and they don’t stop jumping up and down to have this super food , makes them so happy and they finish everything
