As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Good product of dry food packed full of protein
I purchased the katden cat kennel mattress and liner for the katden that I’d purchased the week before with the self heating pad. My outdoor cat absolutely loves it. I know that when we’re all out at work he has a comfy dry place to shelter. I cannot fault the service from The Pet Express. I ordered the cream but received the red, however this was stated that it depends on availability. It makes no difference to my cat as he is nice and cosy in the katden 🥰
Keeps my puppy safe
Ordering was easy and delivery free and quick! Unfortunately the product recommended to us by the shop was far to rich for both my dogs so have had to buy something else
Stopped my dog licking his paws all the time. Previous treats had sweeteners in. These don't!
Stopped my dog licking his paws all the time. Previous treats had sweeteners in. These don't!
Came well packaged just as ordered
I have used this company for the last 10years and so happy with products price and most of all the free gifts. Thank you
Rang Sunday due to a decrepancey in order. Spoke to pleasant man who rectified it quickly. He was very polite and well mannered
I was very impressed with this company. I had a query which was dealt with very efficiently, even though it was a Sunday Morning. The person who was on the phone was polite and pleasant to talk to. The goods I ordered were very good quality
Really is 'ready to go'. However, I raised it off the ground slightly, a small wooden platform with some bricks underneath and lined the bottom with straw, and it's a success!
Really excellen service, ordered and delivered really quickly. Would highly recommend this food and company. Dog loves this food.
Excellent service and delivery, would highly recommend, Tthank you.
Brilliant service as usual 😊
Everything happened on time
first rate service
My dog loves these treats which have a great crunch to them and smell lovely.
Rang company as the treats hadn’t arrived, friendly man advised they were stuck at the post office and he would chase them and said they would definitely arrive in 2 days time, which they did.
Great product much higher spec than my previous one
