As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
No issues at all, great service all round.
After a less than good experience previously, I stuck with The Pet Express because it's independent and UK based. This time, the service was way better, with dispatch advised within two days and delivery a day later. Well done, I hope you can keep this up!
Ordered & had them as you promised & you kept me up to date
Always excellent customer service.
Great service and fast delivery
Excellent service &quick delivery
Rapid dispatch no problems with ordering
Great website
very easy website- no hassle prompt delivery
Quick to email and let me know part of my order was not in stock. Answered my call straight away, friendly, helpful staff. Able to change my order with no problem and quick delivery.
My cat Snoopy loves it
Excellent service
Great service fast delivery
Fantastic service thanks
Excellent service, thank you.
Great service thanks
Use of good delivery service. Happy to change delivery venues. Products well packaged.
Smooth ordering process, with order delivered on time according to original estimate and free delivery due to total order price. It isn't Amazon Prime speed, but if you can plan ahead, which is considered somewhat old school these days, it's great!
Simple to order, fast delivery
Prompt delivery. All products in good condition as expected.
Excellent service every time I order
Excellent service, goods were dispatched quickly & well packed
Have used you 4 times now. Always get my items on time.
Brilliant service . Quick delivery . Amazing
Brilliant service thank you
Can't fault service. It arrived early and cat loves it.
Good service.
