As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Very easy to order from the website, fast and efficient service
Brilliant service
Great company, delivery is supper fast. Top rate
I found out at short notice that the person feeding my cat was no longer able to help. I managed to get a friend to step in, but it meant my cat would be out overnight, so I rang The Pet Express asking if I could pay extra for next day delivery on the Mr Snugs Outdoor Cat Den and they said I'd receive it next day as long as placed the order by midday. I was a bit worried about it not turning up on time, but they kept their word and I was able to go away without worrying about my cat. The den itself is nice and snug and my cat has been using it happily.
Amazing staff very helpful and friendly and they got my cat food to me urgently very happy customer and pussycat ?
Our cat will not eat anything else and must be gravy.
Excellent products, deliveries and services
Always a speedy delivery. Great loyalty scheme too
Excellent service so important for me to have constant access to this brand of food (Canagan)for my cat that is allergic to so many other products!
Very friendly and helpful staff
Will definitely use again
Bought this for an outdoor cat and he moved straight in. The mystery gift was a toy and catnip, which was a total added bonus as I'm sure it helped the cat feel at home.
Easy to purchase. Item arrived quickly.
quickly delivered
Easy order fast delivery.
Arrived quickly
No problems whatsoever with our ordering experience, items arrived in good condition and on time.
Has I have 4 budgies
hassle free ordering & delivery
Excellent service fast delivery
Great service no problems at all thanks
Available and speedily delivered
Quick service as always, site easy to use and smooth check out.
Good small balls at a good price
Pleased with service, cat loves the product so a result all round.
The cat loves this product and is helping her to lose some weight.
Great communication and posting. Recommended for all products Thank You!
