As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
All products arrived on the Tuesday, didn’t realise I had postage costs as I spent quite a bit but overall impressed with the Company and will deal with again. Thank you
Luna really enjoys this food with no side effects! Will purchase again.
The order was delivered on time.
Have ordered several times from pet express and always been excellent service and would highly recommend them to others
Fantastic can’t fault anything will be buying from pet express again can’t recommend enough ?
Navigated to the site straight away with a nice and easy transaction arrived two days later......Bags are dispensed easy enough and they re even big enough for my boys "Roundabouts" Would recommend to anyone
Order arrived promptly and the surprise freebie was a good choice
service was brilliant will be buying again
It arrived a day early
Quick, easy to order, prompt delivery. What's not to like?
Our cats love this food. Sometimes we mix two flavours in the same bowl, if they have gone off chicken then a bit of salmon mixed in peaks their interest, they love the big chunks and the gravy, the only down side is that they lift out the big chunks to chew them off the surrounding surface, which involves a bit of clearing up, but they enjoy mealtimes, great!!
Always quick and and friendly.
Service was excellent
Easy to use website and quick delivery
Quality item bunny loves them, quick and easy delivery
Fast delivery and good price
Quick service and good value
Collar works well for my pooch as she won’t lay on the cooling mat
Order arrived before time, very well packed, brilliant customer service. Easy site to shop from.
Delivered very promptly as advertised
The customer service is brilliant when you ring up. If you have a problem with anything they get it sorted out quickly, always happy to help you. Sell brilliant stuff
Excellent service received. Was very easy to find what I was looking for and order it. I was kept updated on the progress of my order and delivery was fast too. Would definitely recommend and will be ordering more items in future. Thank you!
Great service and prompt delivery. Very satisfied customer.
Easy to get on with quick delivery no fuss
Very efficient!
All good
An error was made with one of the products sent but the sales team were responsive and helpful giving a refund including postage costs.
