As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Parcel received and there was one pet mattress missing, which is a nuisance. But you dealt with it quickly and another bed was received within the week
Dr John hypo lamb
Item as expected, good delivery, and my guinea pigs are happy :)
Very good.
Came quick and as expected aside from size but that was my error.
Prompt delivery
Dispatched quickly, order did take over a week for delivery due to the Postal Strike.
Speedy, reliable delivery.
Thank You
Purchased as we were replacing our windows and doors so needed a safe haven for our cat if she was left outside as we no longer have a cat flap. She loves it!
Would definately recommend.
Excellent service Will recommend
Easy to order, good value, prompt delivery
It’s a very good, sturdy house fir outdoor/indoor cat. Lining is really warm and fits so well inside. Outdoor cats would stay warm in it. I bought it for a cat who was abandoned by somebody and was living outside. I have adopted that cat now and she is at my house, but this house would be used to support other cats who choose to stay outdoors. Worth every penny. Well done to who thought of this idea.
Another repeat order and the same excellent service with much appreciated mystery toy
I wanted to bulk buy some dog chews. Pet Express were the only ones offering what I wanted. Ordered and set delivery to 'free'. The parcel still arrived in very good time. Also got a free toy. All good.
Exactly what I was looking for.
Great prices and selection, order was delivered quickly and safely. Fab service.
I found what I was looking for at great price and the shop has a good variety.
Very well priced and would recommend. Alot cheaper than other online companies. And perfect products
very quick and efficient delivery after others had let us down.
Thank you so much for our massively well packed and swiftly delivered order. We’re so impressed and will be back for more soon!
Thanks so much!
Competitive price snd prompt delivery. No probs at all.
My cats taken to them straight away. And they are great quality easy to wash
Great service -clear and easy ordering via website.
Service is so quick & easy. Very efficient & friendly
