As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
It has to be said that this doggie coat is the best one we have ever bought! and thats saying something as we have 3 elderly dogs aged 13,13,& 15yrs so we have bought many coats over the yrs. This coat is perfect on size for our larger yorkie,the quality is second to none,i would definately recomend this coat.
This item is great,easy to put together ideal to keep my two rabbits in for the winter months indoors, quick delivery with up to date e mails on the status of my order.
An excellent product however they are hard to find. Fortunate to have found a source. Guinea Pigs love them. The cubes are large giving the Guinea Pigs a chance to knaw into them.
Nice product, and as described.
Have been using this product for over 30 years. None better. It does what it says on the label
The delivery time of the vivarium and matching cabinet was very good. The quality of the items is also very good. The only critisism is that the assembly instructions could be improved. Taking all things into consideration I would say that the shopping experience was excellent and I can recommend the supplier to any future prospective buyer.
the service was good, but i do have one item missing that was not replaced with an alternative, and i was not aware that the vivarium comes flat packed but all the items with the vivarium is all you need to set up your tank ready for your bearded dragon.
I recieved my order yesterday, I am very pleased with the service and speed of the delivery. The cost is very good we could not purchase large quantity (15kg) and have it delivered in my local area. Thank You for your excellent services, I will be reconmending you to my friends
this is an excelant product, contains all the nutrition necessary for my Mynah birds. Although the parcle arrived very damaged and a couple of the boxes where badly damaged the inside packets where intact and therefore, ok. the weather caused a delay in the arrival so this was very acceptable. the ordering was easy and i was kept informed all the way as to the time the order had been dispatched. i will definatley use this pet store again.
This is a cage we have checked out before purchasing and it is a good buy, spacious and easy to keep clean. Complete with food clip in unit and clean plastic top area which you can see your animals through.
Item arrived as described for our guinea pigs they seem to love it and enjoy playing with it.
Needless to say, the only time I will really test this item is if it all goes wrong.... but so far - arrived as expected (only one of the 2 ordered, but I'm assured the other has now been dispatched) with good instructions as to which way it should be fitted, and fitted into most of the airlines well. When fitting to a SUPA UGF, though, found the airpipe slightly too large diameter. Have solved this by fitting a valve fitting and using my slightly narrower airline. Here's hoping I don't have to test it's effectiveness!!!
Arrived promptly and fitted top of tank well. I found that the cut aways at the back (for pipes/wires/etc) were of absolutely no use as they were totally over the glass lips where the lid sits - this was easily sorted with a pair of scissors. One suggestion to the manufacturers would be to have a lifter/puller on the feeding flap. As it is, I would need to push it down to feed through, which would mean it goes into the water, and the water then gets and stays on the top of the lid. Not a good thing. All in all not a bad item, will feed by lifting the whole tray though.
The service was excellent (despite adverse weather conditions) and the dogs are thoroughly enjoying their hoof chews. Quality of the items purchased is very good.
Make sure you have space in your cage for it! Our hamster was running up and down the hammoc for two days and then decided to make his nest inside. It has become his favorite place in just 2 days. He likes it so much that has started trying to eat it!
Our hamster loves this toy, he likes to run over it and climb its walls equally looking for food!
We've fed Barney, our now 7 year old Great Dane - German Shepherd cross on this for the past two years, with one short hiatus onto Arden Grange "standard" chicken & rice. Though he finds pretty much any food delicious, the Performance variety notably improves the quality of Barneys coat, so we stick with it all the time. A sack last the huge lump a month, unlike most of his toys ;)
good quality, warm and cosy as well as being good looking
Excellent suit, keeps dog dry and snow free, arrived just in time!! Speedy delivery.
rather depressingly, this was my xmas present from my mum, due to the fact that it is quite expensive. having said that, plenty of space was a major factor in choosing this product and it scores a big thumbs up in that department. the only downside i have found is that my large, middle aged rat could not get up the rather flimsy plastic ramp. have subsituted that for the old wooden ladder and that works fine!
I ordered this item to make my order up to
Exellent Product - re-usable easy to clean used them to breed zebras and gouldians.
Hamsters love the food all different pieces of fruit. Meet a hamsters diet intake. Throughly recommeded.
Really quick delivery and great item thanks alot! :)
Great service, friendly, efficient and speedy delivery. P & P charges extremely reasonable. We love our cosy comfy coats.
I used to work in a pet shop many years ago and would make hamster food manually by adding all the separate ingredients. This mix is the best quality I have found in the shops today. My skinny gerbil has managed to put on decent weight and enjoys most of what is in it. With other brands a lot of food gets wasted and if you open the sunflower seeds you find them very small, dry or non-existent. So I give this food and fast delivery service ten out of ten.
Our rats love these hammocks and we now have one in the boys cage and one for the girls. They're easy for them to get in and out of, as they're slightly rigid, and definitely a bit more durable than the hammocks made of thinner fabric which get destroyed within 3 days! They're also very cosy and warm with the fur fabric bit on the inside and plenty big enough for 4 rats to pile in at once. A good buy.
