As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
we started getting symply dog food as our dog had a skin condition which we thought may have been a reaction to her previous food. She absolutely adores it and this time she received a free soft toy which squeaks and adores that too. She brings it to show us but we are not allowed to touch it and if we try she runs away with it and hides. thank you for prompt free delivery
We feed a mix of kibble to our ferrets and this one always goes down well.
We feed a mix of kibble to our ferrets and this seems to be their favourite.
We feed a mix of kibble to our ferrets and this always goes down well.
The winter warmer is well made and fits nicely into the cat kennel. The removable cover is easy to keep clean and my cat loves his comfy kennel. A winner!
I purchase the Arden Grange multibuy from Pet express because they always have it in stock and the delivery is extremely quick and most importantly it is a very good price.
I have a wonderful border collie cross with a delicate stomach, the only food he can eat is the Pero organic, which is not that easy to find. However not only did pet express have the product the price was competitive and the delivery first class.. I will use them again
Brilliant item our Lurcher cross can't wait to put it on and go walkies in the dry
Brilliant coat for our Westie, she loves it, keeps her warm and dry now the winter months are upon us. Also must say a good price for a quality product
Good quality product, easy to use and keep clean. Still waiting for my cats to work out how to get in and out! Previous tray didn't have a door! Disappointed that I was supplied with a different colour. I particularly liked the green but was supplied with red. Decided not to return however.
Have a Golden Retriever with very bad allergy so far the food really works for him and he loves it.
I now always buy Arden Grange dry dog food since both our dogs developed a skin allergy 12 months ago at the ages of 6yrs and 5yrs. They love their treats and enjoy the Arden Grange chicken bites and salmon bites without any skin problems recurring. I just wish Pet Express stocked the Arden Grange tin food as well as I have to buy it from a different supplier. I really appreciate the fast ordering and delivery service that Pet Express provide it is second to none.
I bought this as a wet weather shelter for our two cats when we were out, as we do not have cat flaps in our home. Also we have a lovely (but un-neutered)Tom cat which we feed daily but can't let in the house as he sprays. So we hoped this would benefit him too with winter on its way. Within 5 minutes of putting the Kennel outside (with the brilliant self heating pet pad installed) the stray cat was in there asleep and looked very, very comfy. The kennel is a great one piece design which looks easy to keep clean and the shelter it offers from the elements is total. Would recomend buying with the self heating pet pad which is washable and a great design as it reflects the animals heat straight back making them very warm. Great buy, really pleased with it and good service from Pet Express. Looks like the stray is hear to stay!!
Very pleased with the Mr Snugs Cat Kennel and mattress. Perfect solution for our cat who likes to be out at night and cannot get in due to no catflap. Ordering process and delivery was also very efficient.
TOP HOLES NOT AS GOOD AS BEFORE - CATNIP WILL NOT SPRINKLE OUT PROPERLY - PREVIOUS TUBS HAD A SELECTION OF OPENINGS
CAT PAN OKAY IN GENERAL - EASY TO CLEAN - COULD BE A LITTLE STRONGER - MY 2 YR OLD CAUGHT HIS BACK PAWS ON SIDE OF PAN AND IT TOPPLED OVER.
Order was very efficiently dealt with -no problems at all and delivered earlier than expected
If you are looking for a top quality dog food that satisfies a very sensitive digestion, you can't go wrong with this product.
item was out of date 1/1/2013 but as i couldn't get it anywhere else i am still happy to get it. Fast service, well wrapped, thanks
Good and quick service,reasonable prices on line.
With a speedy delivery service and a high quality product me and my partner are extremely happy customers
Purchased this for wayward cat who we have just acquired, who won't come in the house. He hasn't been in it yet, but I feel a lot happier knowing that he has a warm and cozy bed if he chooses to use it... which he may do as the weather gets worse.
I always look for the best price on Arden Grange and always buy it from Pet Express, they give the best price with very quick delivery, plus the added bonus of a free gift. Extremely happy with the price, packaging and delivery.
great collar, looks expensive and well made. the only negative is that it looks more green with blue check.
Really pleased with the outside cat kennel. Sturdy and not too big. My cat loves it. However, be warned ......... the delivery people used by this company delivered my cat kennel at 6am !! In itself that would have been fine, but instead of just leaving it quietly in the porch as I had requested, they nearly brought the house down by knocking LOUDLY at 6am to announce its arrival. My dog went mad at the intrusion so early, woke my neighbours and frightened the life out of me.
The kennel arrived in the time-scale advised, was received in good condition and JT was curious enough to stick his head inside for a look as I unpacked it. It was installed in his sleeping spot in the garden in no time and properly inspected and used later that day.It has kept him dry and comfortable during the recent colder,rainy days and I havn't noticed condensation inside it. I am however going to look for a cat flap for it as next doors cat has decided that he likes the kennel too. Thank you for a product well suited and made for its purpose.
I was a bit disappointed with the delivery time and also the cost for delivery i do feel it was a bit excessive however the product is good, my dogs love it.