As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
I ordered a huge bundle for our 2 new rabbits. We have been really pleased with everything we have used so far and found Pet Express to be competitively priced too. Unfortunately one of the bags of food we ordered had split during transit, however I emailed customer services and they emailed almost immediately with resolutions. This is definitely the fastest and best resolved query I've ever raised with a company, so I will definitely be shopping back with them again!
I'd recommend Nature's Own
This has a high protein value and ideal for my dogs needs
Product arrived on time with free dog gift. All good!
BRILL superb service
Excellent service my pooch loves these will be using the pet express regularly
I ordered some dog food and had a bit of an issue with the order, but contact was made and the issue was sorted out quickly and my food arrived well packaged really fast and I was very impressed with the service. I’ll definitely order again
Quick delivery
It was dispatched quickly and arrived soon after. The frozen food was packaged well with plenty of ice packs to keep them cold.
Always a favourite with the cats
Excellent service
My Cavachon puppy loves this
Fantastic my budgie loves it
Easy to order and fast delivery
Easy to order and fast delivery
Easy to order and received quickly
One of my happy cats!
My cat loves this food but hardly anyone stocks it so I was pleased to find this online store. Delivery was prompt so I am just about to order some more.
Brilliant service
Good quality, size & our sprocker spaniel loves it. Delivered quicker than estimated
Always prompt deliveries and the free toy the dogs absolutely love
Delivered really fast.
Easy to view website.Ordering process is very easy with regular updates on delivery. Competitive price ranges
Will be using your company again thank you for the service
I love shopping at pet express they have everything my dogs need at the best prices, the courier service has improved and if you ever need to return anything I have always found the customer service team really helpful.
Order arrived promptly - no complaints, would use again
Great prompt service
