As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Bought this for a feral cat who lives in our street, it took a week for him to go in but now he hardly leaves it. Hardy and weather proof.
Ordered well packed and easy to order from. Would recommend and will use again, if I need anything else ????
Love it. Dogs not bothered by the lights either - bonus! Great purchase
The cat loves it and rarely leaves
No problems encountered with the method of delivery.
A rope slip lead was recommended to us as it does not twist. It works well.
Very fast delivery and we were kept updated as to when exactly it was arriving so no waiting in all day. We also have one very happy cat who is very pleased with her new katden.
The katden arrived really quickly and we were informed when it would be delivered. The katden is very sturdy and solid. One of our cats prefers to live outdoors. We wanted somewhere warm for her to sleep once the cold weather starts. She loves it and spends most of her day in there. I can feel just how warm it is in there and when it rains now she has the perfect shelter. We have tried to get her to come in, but no chance of that now she has this.
I bought this before picking up our new 8 week old puppy. He has been home with us for 5 days now. We give him snuggle pup in his crate only at bedtime. So far he hasn’t cried once in the night. We set an alarm for 3 am for a toilet time for him and he goes straight to snuggle pup and bank to sleep until 7. There have been no toilet accidents at night either. Couldn’t be more pleased.
My dog adores these. One in the morning and one at night.
My dog loves it and it is made in the UK
Thanks for your help
Thank you.
Great job again, many thanks.
Great job again, many thanks.
Absolutely fine. Dogs love it !
Excellent very prompt service The dog food always arrives very soon after ordering
bought this for our feral cat to keep him cosy and dry. He took to it after only one day and uses it all the time.
Would highly recommend The pet express for future orders our order was well packaged and delivered quickly
This cat shelter is fully waterproof and comes complete the cat took to it right away it’s warm and dry well worth the money
