As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Excellent litter but tends to get messy and dusty as it gets older and seem to end up throwing a lot of it away to avoid puss wearing dusty leggings. Great that it's flushable and have used it in the past for senior catizen. Bought this one for young cat to use with LitterKwitter in an effort to exclude cat litter forever!
My cat is 11 years old and not the lightest of creatures, we noticed that she started limping and was noticeably in discomfort. Took her to the vet who said there was no sign of fracture, prescribed some painkiller and said to rest her (no danger there - sleeps most of the day) and if no difference in a week to bring her in for an x-ray, this sounded like this could be very expensive and no doubt wouldn't show anything. Friend of ours mentioned a friend of theirs who had a dog with arthritis problems & they had said how devils claw worked wonders. We gave it a try and within 3-4 days the limping was gone, this was nearly a year ago now and we still give her it with her food and have not seen any further signs of discomfort - fantastic!!!
Quick delivery. Fits well and very practical.
A nice strong and easy to assemble stand complete with wheels so that you can move the cage around without straining your back. The store was very helpful in ordering the product direct from the manufacturer but not so helpful when a couple of weeks later I had not been given any progress on the order. Good price though - cheapest I found.
These are great value for money - I ordered 4 for my 2 cats knowing how they lost the ones they had before I ordered spares but as yet have not had to use the spares yet and had them since before Christmas. Speedy and efficient delivery & order processing too - well done!
great product quick delivery
I was very impressed with the quality of this item as soon as I saw it. The cats love it and it looks very cosy. I would recommend thid product to any cat owner!!!
Bought this for when the cats are out for the day and need some shelter. I put their blanket inside and it seems quite cosy. It's very robust and requires hardly any maintenance.
Up till the purchase of the safety harnesss I have been using a large carry box to keep my puppy safe in the car. Now I use the harness, it's great for the dog, he's happy to wear it, has freedom to sit/stand on the back seat of the car & although he can move about I know he is completely safe with no danger of falling from the seat or jumping to the front. Infact my puppy is so happy with the harness he sits & looks out of the window, then sleeps. Brilliant product.
Excellent product, keeps dog interested & alert, response to comands is quicker using the clicker. Information provided with the clicker gives ideas & tips of how to use.
the hutch was good for its money but one of the plastic corners fell of, leaving big staples showing,easy to put back on though!
I paid by payal and after 2 weeks my item hadnt turned up. After emailing and ringing I found out that was because they needed me to confirm my address as I was paying by paypal. Once Id emailed my address from my paypal account email it was sent and the product was great. One suggestion I would make would be that if you need address confirmation, you should email to request it as I just thought my item had got lost in the post till I rang you.
This was my cat's first ever bed and she absolutely loves it, so much so that she often spends hours curled up in it. It has been well-constructed and made from good quality washable materials. Many pet beds come in rather boring colours, but not this one. I think the contemporary fabric would fit in well with both a modern and more traditional home. For such a stylish bed, it is very reasonably priced. I would definitely buy this make again in the future. It certainly got the paws up from my cat!
Great product, I bought for my daughters hamster who seems to like it very much. Thanks for a quick response and delivery.
Very pleased with purchase and excellent delivery time. Thanks
I would recommend this cage to anyone who has or is getting a rat, the space is amazing. My little rat loves his cage. He gets loads of exercise run from platform to platform. You can put loads of toys for your rat ensuring it never get bored. Love the cage
Easy to clean and ample space for dwarf rabbit and guinea pig. Quick delivery and no fuss!
I ordered the green cream from your online site, the service was very good and I received the cream within a couple of days. I will use your site again when I require further products for my dog.
Excellent food dog loves it and brilliant price and delivery.
Found the product on your website much cheaper than on other sites and any shops. Good range of sizes and colours, so able to match our need without compromise. Ordering was easy and delivery prompt. Product was easy to put together and looks fantastic! Pre drilled holes for wires are great. Won't hesitate to use this site again for any of our pets needs.
Excellent product and such good value. Prefer it to the coloured balls as you can see the hamster more clearly and presumably the hamster can see better. Causes a great deal of amusement for visitors. A good way to exercise your hamster safely, apart from the odd occasion when you accidentally kick it across the room! Although our hamster seems to enjoy the thrill of the spin.
An amusing product. I could not get it on our very wriggly hamster, but my daughter managed it fine. Not sure how impressed Bubbles was either, but a really fun product and not expensive. I am sure with more determination a hamster could be trained to use this to full advantage.
The product was explained in good detail, it arrived within a couple of days which was great, on arrival it was in top notch condition, can't fault this company, will use this company time and again where necessary, Thanx.
I bought these for my older cats as the edges support their heads when they are lying down. This is a well-made product with strong canvas underneath. It is also well-stitched. Not to be confused with similar-looking inferior products.
Lovely bright colours, soft material again slightly disappointed with the squeaker as not enough squeaks for use, harder to replace squeaker as have to undo stitching but a brilliant toy and very much loved
