As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
The clips were as described, so no problem there. Unfortunatly their not compatible with the cage I required them for and I will have to try and adjust them to fit.
30 litre bags of cat litter are not the easiest thing to send, but items are well packed, and delivered promptly. Like the information emails that keep me in touch with my order's progress.
As my Jack Russell terrier x loves to chew and has completely destroyed rope type toys within 10 minutes, after reading this description, thought yes lets try this toy. So far he hasn't managed to break through the main part, he has started to pull off the black edging as the stitching doesn't seem to be very strong. So I am just wondering how long this toy will actually last!!
this tablets are great my dog was so mad when i give her the tablets noticed a change in her nearly right away shes alot now its great carmer would recommand to any one
a good quality made toy, nice durable material, would reccommend
Looked everywhere for dog cages and even second hand ones and they were all very expensive, seen this one on the website and noticed it a lot cheaper then what i had seen. I ordered it and it came within 2 days and free delivery because of my postcode. So happy with my purchase, it says what it is, a fold flat dog cage etc and my border collie fits in it lovely, and we have kept the door open and he goes in it himself for some time out. A very happy dog owner and a very happy dog.
This seems to be a great success- the base is wonderfully deep so when our hamster throws her bedding around it will stay in the cage and it is tall enough for her to have good explore. The delivery was quick and apart from the lack of instructions my daughter and her hamster seem very happy.
these were free with the cage we bought but the actualy holes in them are a bit small for our fat little syrian hamster! Still, the card is eminently chewable it woul;d seem!
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I cannot fault the service and the goods you have provided. The website and email updates were excellent, the product Arden Grange was perfect, the price outstanding and delivery most satisfactory. Please continue the great work, I will contact you again in two months for a repeat order. Thanks
The cage is great for degus and provides them with plenty of climbing opportunities. The service from the company was superb. received the cage earlier than I was expecting.
Received this very promptly after ordering and was very happy with it. This is one of my bunnies favourite hays and am happy to have found it cheaper than many other websites. Many thanks....
I am delighted with this new home for our gerbils as are the gerbils themselves. They have spent a long time scuttling around, up and down all the shelves and exploring every corner. The product was packed very well and I was very impressed with the service from The Pet Express, I will definitely use them again. A great product, buy it for your gerbils now!
I ordered the food on-line but had difficulty paying. I phoned the contact number and was able to pay over the phone. The staff were extremely helpful and I received the dog food ordered within the 48 hours, as promised. I would definitely use the service again and recommend it to others
Bozita is a premium dog food, having researched the various makes Bozita state the contents are the same standard as would be for human consumption. Very few of the other manufacturers can make this claim. If like us you value your dog then you try to give them the best you can. Its a bit like putting cheap petrol in a Rolls Royce. The condition of our dogs coat and his general well being would seem to speak volumes for this product. It may be more expensive than some but that is true of most things that are the best in my opinion.
I purchased this food for my Abyssinian guinea pigs as it has Linseed and Omega 3 and 6, which is great for their long hair. All my guinea pigs love this and I have definitely noticed an improvement in their skin and coat condition. I give them all a bowl of this every night as they have Gert guinea pig food in the morning. I would recommend this food for all guinea pigs!
I have tried many different guinea pig foods and this is the only one they are not picky with-they always eat all of this food.This food always smells and looks nice and is also a very high quality food.
I use this every time I clean my cages-my cages always smell clean and fresh.
I always buy Oxbow hays and grasses for my guinea pigs as they love them. This hay is the best I have bought-I mix it with other timothy hay as it is rather costly otherwise if you have more than two guinea pigs. It is sweet-smelling and soft and very good quality...I certainly recommend this hay and so do my guinea pigs!
I purchased this hay as I was fed up of buying hay which, when opened, smelt fusty and was quite dusty. I found this hay to be sweet smelling and soft...also my guinea pigs love it!
This bedding is great,it is very soft and absorbent. I use this for my Abyssinian guinea pigs as they tend to have very dry skin on their feet and Carefresh has really helped. Also other bedding gets caught in their long hair. The only problem with this bedding is the high cost, but otherwise a big thumbs up!
this is a good basic for larger birds (at least cockatiel and above) the wires at the back are a little hard to bend into shape but other than that its fine.
this is a good sound piece of cage equipment,easy to put in place great for water,grit seed, my cockatiel is using one pot to lay her eggs in at the moment!
The above item I have ordered second time and had no problem. The delivery has arrived as its promised on the website within 48 hours, no damage. I am satisfied with the service. The price is slightly cheaper then in a pet shop.
THIS HAY IS GREAT ITS NICE SOFT MEADOW HAY, ITS NOT DUSTY AND VACUUM PACKED BUT THERE IS ENOUGH IN THE BAG! I CANT BELIEVE HOW DIFFICULT IT IS TO FIND NICE SOFT GREEN HAY THATS GOOD QUALITY AND A DECENT SIZE BAG. I TRIED EVERYWHERE INC PETS AT HOME WHICH WAS RUBBISH FOR HAY!