As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Tubes does what they are meant to do.
Tubes does what they are meant to do.
Works well with the rest of the tubes.
Haven't opened it yet, because I'm still using other hamster food. I'm sure it's fine though. It will last a long time with my three hamsters.
Ruby loves the ball, I've had her in it, using the stand and she's very fast in it.
I've put the drops in Ruby's hamster bottle, just waiting for her to drink it. I hope she likes it.
It's smaller than I'd hoped for, and it's a sticker inside the bowl, where I'd hoped it was part of the bowl. But my hamster likes it.
The new water bottle is perfect. I've put the vitamin drops in, and I'm waiting for Ruby to use it for the first time
My hamster Ruby, loves her new cage. She loves climbing it, chewing the bars, and using the three levels
Really sweet rabbit shape, and the bristles are REALLY soft!
This product is sturdy and safe for storing your pets. I'm sure my rabbit will feel secure travelling home in it and there are a lot of air holes so that it will not feel claustrophobic! Brilliant value for money!
Loved the bandana, good quality well finished.
this is a good range but i foun this bowl abit to small. this is the smaller of the set.
have used this before but it has taken me ages to find somewhere that still sell it. its one of the best cat litters about.
as i expected as i have used them before
These cat balls are for scratching posts for the rspca cats awaiting adoption at the Brent Knoll Animal Centre. These balls are very good quality and will give lots of pleasure. Thankyou.
I ordered the above item and you did keep your promise on delivery. The young man I originally spoke to was more than helpful and courteous, he is an asset to your Company. I do not like making complaints, but sadly, the item did not live up to expectations. It is very shoddily made, I only it carried from my front door to my kitchen door to take it outside and one end fell off. It is only held together by tiny little staples, the ends are just plywood, I am very disappointed really, I have had to staple it together with heavy duty staples before it is even stayed without wobbling. It was not a cheap item either. Apologies for the negative response, but it is the truth.
This space age hideaway will provide a funky addition to any cage and my little robo loves it :)
This cage is sturdy and well made. That said I find it a little on the small side. It's ok for housing my single Roborovski but I'm not sure there'd be adequate room for a pair. Also the limited floor space doesn't allow for the addition of many extra toys. I have already replaced the water bottle as the one supplied was leaky and I shall porobably swap the wheel at a later date due to the savic one being somewhat noisey.
After years of fussy eating, all my dogs love this with their raw meat Pet Express has great delivery times especially as we are all the way up in Scotland!!
I shop a lot online but have to say that the experience of shopping with you was the most painless straight forward experience out of them all and there is some good services out there. Well Done.
Was well informed of the progress of this order. Superb fast delivery and packed very well. Our Syrian hamster loved the new cage. Loads of room for all its toys and to run about. Would recommend. The only problem with it is I will have to re-think on the sky house (which you can take off by the way) as the first night the hamster was in it, it escaped (eeeek!) by pushing up the sky house underneath at the back to get ontop of the cage into its freedom of our lounge. Luckly we found him behind a cupbourd the next morning. Could do with a better clip down proceedure to the cage rather than just slotting on at the back? Hence with this problem im only giving it 4 out of 5 stars for this product.
My guineas really love this and fight over who is going to use it...they like to play and sleep in this hammock. A well-thought out product which attaches easily to the cage, and a good price too. Will be very easy to wash and keep clean :)
Not sure how good this is yet as I received it today, but with no lid and no brackets to fix to the cage. This is a great idea as my guineas seem to take great pleasure in tipping their food bowl over and spreading the contents around their cage. If I get the missing pieces I will review again-watch this space...
The cat kennel is purrfect for my cat who has decided to live outside since getting a dog. Unfortunately the delivery was not within 48hrs as stated on the purchase page. In fact is wasn't until I called The Pet Express a week after my purchase that I was told the item was out of stock and would I like to choose an alternative. Not the best service 2 stars.
speedy delivery, my Lhasa is very pleased with his new bed, got him the large size as he likes to sleep on his back stretched out would use company again
Not meant to be used as small animal bedding but have to say - my rats love it! Sticks together better than the small animal version because longer strands, so less messy and makes higher nests. If safety is the reason it's not for small pets (just guessing here) I think rats are smart enough to handle it.
