As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.

4.8/5
Rated by 10949 customers
Simply Delicious
24th September 2010

Muffin can't wait to have her insulin knowing that supper of Complete Moist Menus for Dogs - Beef & Cheese is on the menu. If there was a pattern, it would be licked clean off the plate !

Penny
Fit for a King - Even a Westie !
24th September 2010

Muffin loves the smoky bacon flavour and it has been instrumental in tempting her back to eating her breakfast, again. This is vital as she is severely diabetic and must eat immediately after her insulin. Since eating HiLife Complete Moist Menu, she hasn't had a single 'hypo'.

Penny
Happy Hammy!
23rd September 2010

Received this today and within two minutes of it being in her cage Minnie hamster was using it and has hardly been off it since!It is large but she obviously loves it as she didnt use her previous wheel supplied with the cage. Have given it 4 stars rather than 5 simply because it moves around the cage floor on its stand so needs to be stuck down!

Anonymous
Just perfect :0)
22nd September 2010

This is just perfect to light up the Marina Cool 21 tank to show your fish off in the very best light!!! It is fitted securely and neatly through the lid to provide a downward, even light. This is the perfect finishing touch.

Dizzy
good service
19th September 2010

Speedy delivery, kept well informed of order progress. Will definitely be using again.

Anonymous
Good Quality Hoofs
18th September 2010

I ordered these in bulk as I was having problems finding them locally. I have just recently adopted my Staffie and she loves these hooves, they are her favourite treat. They arrived promptly (within the 48 hours advertised). Where well packed. My Staffie was so excited to have a new hoof as she'd polished off the one I was given with her starter pack. Will most definatly buy from here again.

Anonymous
Fantazia 2 Hamster Cage
17th September 2010

Bought this for our mice. They absolutely love it and so do my children. My only concern is when I remove the top of the cage for cleaning, the side wire falls out which is rather annoying. Other than that I am very pleased with the purchase.

Anonymous
Rabbit run for my tortoises
16th September 2010

As with the Bunny box which i bought to house my tortoises in their indoor run as they do not hibernate, this has been a very good buy. It fold easily to go in the shed in the months that tortoises are supposed to hibernate. Tell mine that, they will not! It is light enough for someone with limited mobility, like me,to manage with little effort. Sturdy enough for any small animal upto rabbit size. Very pleased with the fast efficient service with this company who i will continue to use when needed.

Moggsie
Bunny box for my tortoises
16th September 2010

I bought this as the house my tortoises live in indoors when weather is bad or i go out, was very old. The only problem i have had is with fixing their basking lamp to it. Remedied this with a strengthening bar across the back. Other than that the box is fine for the purpose. Sturdy enough to stand up to their shells bashing it, happens a lot, small enough to fit in their indoor pen. Much easier to access for cleaning as the roof lifts off. With the fast efficient service from the company i am going to keep using the company for sure.

Moggsie
Linus cat carrier
11th September 2010

Nice product

Anonymous
Quality themed product
10th September 2010

A fantastic quality item, a good design thats hard to fault. Ideal for your child to keep their pet rabbit indoors for the cold winter ahead, I only had 2 days to get my daughter a cage for her birthday before her new rabbit arrived and petexpress managed this with ease, thankyou guys.

dan
2 storey rat cage
07th September 2010

Quite good space wise and for rats to climb around in- arrived yesterday- flat packed- but tricky to put together if you are doing it by yourself like I am- very pleased with it though and when my rats arrive they will have fun in here as will add plans and hammocks for them to climb in/on and stuff. Overall I would say this is an excellent cage- easy to clean and the door and the top are easy to open and close and not too fiddly so if children were getting this for their pets would be a good choice. Top marks

Jo King
These are my favourite treat before bed...
04th September 2010

Hi, My name is Tom and I am a 16 month old collie cross sheltie.I was rescued by my owners and was starving when I arrived but they soon fed me up and they give me loads of treats...its brilliant! One of my favourites are these flat shaped things I get before bed every night. I love them and im sad when they run out. I think this is the second packet they have had as I am allowed to have one when they arrive through the post. I nearly drag the postman in to the house when he brings them, I have a nose for these things.... Thoroughly recommended by Tom the Dog!

Tom the Dog
At last we can see out again!
03rd September 2010

After several unsuccessful (but obvious) attempts to tell our owner that we were really not happy with the quality of our water, she at last decided to get a lovely new Marina i25 filter. The problem was she couldn't get hold of replacement cartridges. Back to terrible water conditions. Until - she found The Pet Express Website. The cartridges were much cheaper than anywhere else and the delivery price was less than the bus fare into town. Within a few days of ordering online we had our new cartridges. Yippee! Thanks to Pet Express we are happy bunnies - sorry goldfish - again.

Goldie & Chocolate
Free Plant
28th August 2010

I received this item free with a vivarium cabinet. It is a great addition to my chameleon's vivarium. Thank you

Anonymous
Great Cabinet
28th August 2010

Greta product, good price and excellent delivery. Thanks

Anonymous
Good value
25th August 2010

When I received this I was disappointed that it seemed somewhat 'light' rather than heavy - much lighter chain than an existing, shorter lead. However after testing it by hanging it from a beam and doing pull ups on it with my full body weight (63kg) I am sure it will be adequately strong. The large Rotty I walk may drag me along the ground, but this won't break :) Otherwise you get what you see in the picture - brown leather strap, silver finish chain and clasp, links all welded shut.

Animals at Home Mid-Cheshire
Tasty
21st August 2010

I personally haven't tried these! My African Pygmy Hedgehog on the other hand has, and loves them. A good source of protein and low in fat and cereal content.

Helen
Carrier
21st August 2010

A lovely small carrier that is secure, yet has plenty of light and ventilation. Perfect for small animals such as gerbils, hamsters and mice when travelling.

Helen
Zoozone Medium
21st August 2010

A good sized item,although perhaps too small for a rabbit, that is easy to assemble and will be easy to keep clean. The lid is secure when fitted and would stop other pets such as dogs getting in! It is a shame that it does not come with a water bottle. The colour is great for all those fans of pink coloured items. Very reasonable price too.

Helen
Munch balls review
21st August 2010

These are great, my dogs couldnt work out if they were toys or treats. Kept them occupied for hours!

Anonymous
Anything but pink!
21st August 2010

Thank you so much for reading my comment on the order and sending me two igloos that are different colours. If a pink one had arrived one of my two boys would have made a fuss. As one of them often says "I like all the colours except pink - that's for girls!"

Karen
Very good
20th August 2010

I was very impressed by the way in which my order was handled. The items ordered arrived very quickly and in good condition. I will certainly use Pet Express again for pet supplies

Brighton Bird Lover
Mark these Markies
19th August 2010

As usual you sent my order in good time,keeping me in touch with where you were with the order. Many thanks JM Surrey

Anonymous
rabbit hutch
18th August 2010

came already built which is fantastic my rabbit loves it. great quality and excellent service

Anonymous
excell rabbit food
18th August 2010

Fantastic product exactly as expected and my rabbits love it

Anonymous
our dog needed a raincoat
16th August 2010

we needed a raincoat for our little dog we ordered a 12" waterproof fur lined coat in blue. Max looks very smart in it and says thank you. the whole process of odering, payment and delivery. was very smooth and efficient. We was kept informed of all points of the process and delivery was prompt and on time. We would recommend your company to our friends and would use your services again in the future. Regards Mrs Chesterton.

Anonymous
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