As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Pleased with the buy and price was cheap.
This is a nice looking item, but not weighted, I was expecting something fairly heavy. Not suitable as a cat scratcher, just as a toy they can bite on.
I THINK THIS IS A GOOD PRODUCT AND GOOD VALUE FOR MONEY
items arrived well packed and sealed and promptly.
Its a pleasure to deal with a Company that keeps its promises, packs the items properly and delivers on time. Thats my second Arden Grange, order received today as forecasted and I will be back. Thanks for keeping me up to date every step of the way
Excellent service from Pet Express, dog loves this & has helped my dog as she is introduced to dry food.
Service was fast and efficient and hutch was good quality.
feeder arrived slightly bent out of shape so lid did not fit properly - we have stuck down with tape and will see what happens. Otherwise product reasonable for the price.
First time I have used this site and the service was very good in every way, I will be using them again for sure!
great customer service,item arrived quickly and was easy to assemble. no more escaping snakes for us now!!!!! ;)
My cat was snuggled up in there within 1/2 an hour of seeing it. I lined it with vet bed. Perfect. Sturdy and very good value. I'd recommend.
... good price, good communication, good service. Would reccomand.
What you see and read is what you get. Best outdoor shelter I have ever bought and I have bought quite a few over the years. I have eight house cats and two stray/wild cats who come for their morning and evening meals. Last month bought my first cat kennel and one of my strays has now made it his own. He is well pleased with it. Just bought another one for my other stray.
The basket and lining/shape is great, just what we needed for our two miniature dachshunds to curle up on. It's nice and sturdy with washable lining/shape. Perfect.
Decided to give it another protective coating as it is not very heavy duty,but for
i found this item to be brillent it was excatly wat i wanted a enuough space good ventilation my gecko i think will love her new home and the service was good
excellent value for money very good communication from yourselves and fast delivery
first time we have used your service, well done, easy to use, rang up and spoke to a lovely lad, very helpful, delivery arrived on time, no problem! Will be using your service again and will be telling all my friends, thankyou, top class service!
A well designed Cat Kennel at a great price delivered within 48 hours. What more can you ask for - excellent.
In General a good product, at a great price. It does come out very small so would only advise for a kitten/small cat
Lovely to have a free gift for the dogs. Thank you they love it.
Excellent product at excellent competitive price. Certainly good value. 4 large dogs to feed so 6 bags is an ideal way to buy for us & at a discount cost too.
I was adopted by a cat earlier this summer after she had fended for herself for an unknown period. She has gradually crept into the house but is too nervous to go upstairs. She still prefers to be outside in the garden where she lies low in the herbaceous borders. I was very concerned about her welfare in the winter until I found Mr Snugs. The cat was initally reluctant to use the kennel but I coaxed her in to feed her. I put a blanket in and she's started to shelter there. The kennel is waterproof and cosy and matches its description online. The person I spoke to at Pet Express was very helpful and efficient and I would certainly order from the company again.
Always found this product great for our Maine Coon that suffers badly from IBS. Has been on this food for 9 years and still going strong.
Always like to use this for litter tray as it is the most successful one for 4 cats.
