As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
Our Norfolk Terrier pup, who has only just started teething took around 15 minutes to start tearing off large portions from the rubber part of this chew. Had to take it away from him before he swallowed too much. I feel we have wasted our money. A shame as we thought a Nylabone product would be top quality
Oh so easy, I looked up check Chains on Line, yours was the first I came to, saw what I needed, and ordered it. It was delivered very quickly and has been used daily and working as it should, my boysterous puppy is now a joy to take for walks, and as long as used correctly a check chain is ideal, better than the harnesses which lift the front legs off the gound and so much safer than the half check chains or 'halter types' Thank you for your fast and effectent service.
These twisters really do freshen up your dogs breath and provide him/her with valuable chewing exercise. I have been impressed with the fresh minty smell on my labrador's breath after spending 10 minutes chewing one of these. An excellent product.
I am very pleased with the Lightweight Recall Line for my minature poodle, I was using a heavy one as I had lost his previous one years ago and wished I had done it earlier. The service was very quick especially as it was over the Christmas / New Year period
Exactly as described followed by brilliant service. I will highly recommend buying from this company.
Bought this product for our elderly French bull dog who is badly affected with arthritis. Within two weeks there was a vast difference in her movements and mood. She is able to jump on the sofa once more and is also actively joining in with our other two bulldogs on long walks. The product is easy to administer even for a fussy dog such as ours and it really does work. I would recommend this product to any owner it's worth trying before expensive vet treatment.
Very pleased with this coat fits my Cavalier King Charles perfectly and looks great!! Good for muddy walks and on the beach.
The bowl looks great. The service was first class. Will let you know later what the fish think, whether they settle in and live a lively life. I am sure they will.
This is a lovely little dog coat. I fitted my dog perfectly and is warm and cosy plus has the added benefit of being waterproof. Am going to get another one for my other dog,
cat dishes exactly what i wanted. delivery as promised first class. priced cheaper than others
ordered this coat for our pug puppy 3 months old but still too big, hopefully will fit him properly nx year.All the same it is a stylish warm jacket that is easy to put on and good value.
Like all the other toys we have bought this one has proved very popuar with our dogs and provided great entertainment safely
This Nylon chew pull has given our dogs hours of fun without us having to worry about the nylon splintering.
This item was puchased along with a number of other nylon bones, etc. It wersas intended to keep our new puppy attention away from the xmas tree and the toys certainly did that. As wel as providing hours of enjoyment with no danger of splinters, etc.
Dogs love this sides are nice and high so dog is really out of the drafts and I am really happy as I can clean it easily hence no smell. Soft and comfortable the dogs select this one every time over the palstice vet lined with vetbed
We have the same coat in 16" size, this has a different under body fastening tab. The one on te 18" is much bigger and fits our rather chubby Westie!
This pad fits well in Mr Snugs cat kennel or on a dining chair. It is warm and washable. However it is not very thick and it seems to slide about a bit in the kennel, so it could do with a cushion underneath (hence only 3 stars). Very happy with the service from Pet Express - items were ordered on Sunday afternoon and delivered at 9.30am on the following Wednesday.
this cat litter is not stocked by every one when i found it i was so pleased . ihave one cat that dose not like other litter but ihave no bother with this one i thought all my christmases had come at onces sophisticat antibacterial is the on for me
This is the best wicker cat basket I have ever seen and a bargain at this price. Well made and the cat slept in it the first night !! Petexpress beat expectations and prompt delivery. Would definately reccomend and will buy again. Thanks.
Several of these excellent, resilient and highly insulating fleece blankets were bought as Christmas presents for relatives to put over their legs while reading or watching tv. No, my family and I are not literate dogs but retirees all too conscious of increasing fuel bills. Having chanced upon Pet Express while looking for a competitive price for these on the internet I was pleased by the efficient on-line service, delighted to find an intelligent human on the phone who was able to confirm they were in stock, and surprised by the speed with which they were delivered. Full marks for combining old fashioned personal service with efficient on-line marketing.
I have tried so many dental sticks for my Dog who is a fussy eater and this is the only thing he eats. It takes quite a while to finish so it keeps him quiet for a while.
delighted with your attention to detail and the quality of the dog coat
I bought the flectabed to go in the Mr Snugs outdoor cat kennel because the ground floor flat I am renting does not have a cat flap and I wanted somewhere for my cat to shelter during whilst he's outside. The bed fitted perfectly, is of very good quality and the cat sometimes even has to be coaxed out to come inside the house! I recently ordered the Ancol Self Heating Pet Pad, thinking that this was the same item. I was very disappointed when I opened the box and realised how inferior the quality was compared to the Flectabed. It has virtually no padding and is very crinkly. I wouldn't trust this to keep to my cat warm in the kennel over winter so I would have to supplement it with other blankets. The Flectabed has clearly had a lot more research put into its design. Whereas you could make an Ancol-equivalent at home by buying a foil emergency blanket and covering it with a fleece, the Flectabed has a sort of shredded metallic mattress inside which feels like it would insulate better and be more comfortable for the pet. In addition both parts are washable which isn't true of the Ancol equivalent. If deciding between these two products and you are intending this for use in a kennel outdoors I would go with the Flectabed,even at the extra cost. If it is for use indoors, just buy a cheap faux-sheepskin blanket/fleece from B&M/Home Bargains - your pet will most likely be warm enough indoors!
Very fast delivery, this coat fits my staff x whippet very well, its cosy and good looking.....
Ordered vivarium for my sons Xmas, received on time very well packaged. All items as described. Great price too as checked a few websites and shops. Will use this company again.
This coat is great value for money. A perfect fit and easy to put on. It will definately keep your dog snuggly warm and dry in all weathers.don't hesitate to but as you will not be dissapointed.It is the second time I have bought one of this design and would definately buy it again.
A fantastic coat.I bought this for my Yorkie Toby. The design allows it to easily and quickly be put on. I like how it keeps his chest protecred as well. Its such a perfect fit and very good quality in the make and materials used. I can't fault it all.In fact I bught one of these two yrs ago for a different pet and came back for another...that's how good it is!Don't hesitate to buy it!