As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
I had left instructions to ring me on my mobile before delivery but this didn't happen and I was out when they came. Left package next door in their front room I had to carry it from there and as you will know it was very heavy (2 x 15 kg bags). I am 66 years old and it was quite a struggle. Thanks for the toy for my dog (nice touch)although she is rather big (40kgs)and soon put holes in the frisby.
item difficult to find, so looked up online found item ordered, received, great service, what more can you ask for? Thanks a bunch
when i get this products cats just looking fearly but in this time play with mouse :)
Arrived promptly. The wire framework is a bit flimsy, so the weight of our adult cat makes the carrier distort and bend. Also the pad supplied is not made to fit so slides around in the carrier.
I ordered the product at 11am and received it the next day around 6pm. This was faster than my local pet store could deliver it and they are in the same town. The price was excellent £6.00 less than my local store and no delivery charge. I called Pet Express to check they had received my online shops, they were quick to respond and advise me exactly which stage I was in in terms of packing and dispatch. My dog also loves the free-be frizbee. Thank you I will certainly use Pet Express again.
Very fast delivery and good quality leather dog collar, looks very smart on my dog!
Fab service, however this is a flimsy product and is ver easily broken.
The service we received was FAB. Ordered on Sunday and with us by Tuesday. Nelson loves his golden years, it looks expensive but you really do feed less so it works out the same price!!
Product exactly as described & excellent design that fits well.I like the rain coat or warm winter coat.
delighted with my item, have many miles of walking ahead.
Excellent product and excellent service very helpful when I rang to discuss my requirements product arrived on time
Great idea to keep treats in for slow release. Good boredom breaker.
Great boredom breaker as my guinea pigs have to try and pull veggies out of the veggie holder. Also great, as it keeps the veg off the floor and fresh for longer.
Brilliant hidey houses for my guinea pigs. Both tend to share one, as they like cuddling up.
I WILL BE USING YOUR SITE FROM NOW ON AS IT IS FAST AND RELIABLE UNLIKE SOME I WONT MENTION, I HAVE ALREADY TOLD FRIENDS AND FAMILY KEEP UP THE GOOD WORK
Good well balanced food with all the nutrients required for the growth of our lovely puppy Weiermara.
Found these by mistake! What a find, great service with great prices, I won't go anywhere else.
Love this coat! Practical and cute! It is water and wind resistant. It comes with an adjustable chest strap, which is so useful for our little dog. More coats should come with this. The colour is fab amd will help us easily spot our dog on long walks. It even comes in blue for the boys!
Seems a decent cage but I am currently trying to assemble it and I'm starting to think someone is having a laugh. Instructions are a joke and it is extremely fiddly, not helped by sections being out of line with each other thus not connecting correctly. Also it is advertised as suitable for Degus despite coming with mesh trays instead of sheet metal ones, and as Degus get sore feet from walking on mesh, they will require lining with something.
Just what I wanted for my bird feeding station to enable the smaller birds to have a chance of feeding as they always seemed to be frightened off by the bigger birds when I just had a basic fat ball feeder.
Just what I wanted for my bird feeding station to enable the smaller birds to have a chance of feeding as they always seemed to be frightened off by the bigger birds whwn I just had a basic fat ball feeder
Check chain also commonly known as a choker chain. Not easily found these days. Good quality product quickly delivered and exactly as described
This litter tempts our guinea pig to use his litter tray and it really does help with the odour reduction.
This was tried after 6 other brands and was the only one my dog could eat and not get an upset stomach
Received item very quickly, in accordance with the delivery instructions specified. Quality of product was even better than expected.
I was very impressed with the service given when I made my first order. I was kept well informed as to how long it would be and when to expect my order to arrive. It worked like clockwork. Many thanks. E.Sims
An excellent, efficient service. The goods were delivered quickly without any problems. I highly recommend the company and will be using them again in the future.
