As you can see from our reviews, and ratings, the quality of our products and customer service is a priority for The Pet Express. In the unlikely event you have any problems with your purchase, please do not hesitate to contact us and we'll do our utmost to help in any way we can. We're here to help you and make sure you are satisfied not only with the products we sell, but also with our level of service.
One of our cats won't use the cat flap even in very bad weather. I didn't expect her to like the kennel because she is so fussy, but after a couple of hours we found her inside on the self-heating pad that we bought with the kennel. We don't have to worry about her getting stuck outside now.
Ordered Canagan Grain Free Dog Food - Scottish Salmon on line for my 2 dogs. I am so impressed with the speed in which I received my order. I received excellent communications from this company and I am really pleased with the secure way it was packed. Also received fab free gift...all this from the cheapest company that sells this food on line. I will definitely use Pet Express in the future. Thank you.
Unbelievable service. Place your order one day arrives the next.
my terrier cross was leaving his kibble ( a good brand)untouched, but now gobbles up every button of this canagan kibble. i can't believe how differently he behaves compared to the other kibble to be honest but delighted!
Luxurious dog bed, machine washable and you can tumble dry it too-perfect for boisterous dogs who love to get wet and muddy! Very good value, I would buy this bed again if required
Food is really good for dogs with skin disorders. My Golden Retriever has suffered from skin disorders all his life but now for the first tine it is under controle.
Arden Grange Lamb and Rice is the only food I've found which my dog can eat without developing an extremely runny bottom! I discovered it through years of fostering dogs of all shapes, sizes, breeds ages and backgrounds - all of whom did well on it.
Bought this item for my wild at heart mog, who loves being outdoors in all weather so he has somewhere to bed down if he can't get back inside. Excellent service, easy to use website and good description of item which is just what I wanted. The only reason I score it 4 stars is that the shelter was scratched on both sides and the packaging box was coming apart when I took delivery. At £52.99 this isn't cheap so I would have liked it to be in perfect condition. The delivery turnaround time was exactly as promised - 48 hours I ordered it on Thursday; it arrived Saturday. The self heating pad gets 5/5. My Amadeus loves it! The design is excellent! Amadeus gets into it very easily, the pad fits perfectly and it also accommodates a cushion for added comfort. It had its mettle well tested this weekend with the worst storm for years but stayed bone dry despite the high winds and driving rain all night. I am delighted with it. A great solution when a cat flap isn't available or your cat is a gadabout.
We always buy collars/leads/harnesses from envy ass it's the only brand I know that you can buy matching set. Love the design and couldn't find it anywhere else. Very happy with product.
We always buy collars/leads/harnesses from envy ass it's the only brand I know that you can buy matching set. Love the design and couldn't find it anywhere else. Very happy with product.
We always buy collars/leads/harnesses from envy ass it's the only brand I know that you can buy matching set. Love the design and couldn't find it anywhere else. Very happy with product.
Order arrived within two days of ordering packed well and left where I asked. Thank you.
Actually bought this fish bowl for a robofish (toy plastic goldfish) so I didn't want to spend a fortune. Nice bright plastic lid, will appeal to my girls. Good value, would be nice to have more choice of colours. Packaged well in bubble wrap & option to be delivered to work.
The bowls are absolutely perfect for our pets to easily get in, brilliant price and fast delivery, packaging to ensure they are not damage during the delivery was absolutely perfect was lots to unwrap but not one of the bowls was damaged
I'm already an advocate for Arden Grange; nothing else will do! But I've only just 'discovered' The Pet Express. Simply brilliant - great price matched by free express delivery and a free gift thrown in!
This is an excellent grain free dried dog food. Independent reviews are full of praise for the top quality ingredients contained in this BRITISH food. It comes in free run chicken, venison or salmon. My two dogs love all the flavours and look brilliant on it. This food is created to mimic what dogs and their wolf ancestors would eat in the wild. It might seem more expensive than other brands but you don't need to feed as much. My dogs both compete in obedience and my youngster has started her pre agility training. I find their energy levels, weight and condition are A1!
good value but Max was not too keen on this product.
Max enjoys this brand after trying few different ones,no tummy upsets.
Great well balanced dog food. Also great service from Pet Express.
Awesome Deal !!!!!!!!!!!!! Great Seller !!!!!!!!!!!!!!!!!!!!!!! Food packed securely and shipped promptly, I would buy again from this seller!
Excellent product, delivered very promptly, and at a competative price
My dog loves these, but they are becoming harder to find in the high street. Thank goodness for pet express, variety of pack sizes available and all at a great price, delivered quickly and in good condition
Seems to please the cat. I wonder if it could be improved with a 'cat flap' entrance that, in summer could be detached/fixed in the up position but in winter would keep a bit more warmth in.
excellent service ..kept well informed of order process.. dispatch message needs attention regards who will be delivering goods and dispatch date.. many thanks, will use again.
